Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Difficulty resolving billing issues and excessive late fees
Business reply on Google
Julian, we are very sorry to hear of your feedback and experience. We are 100% committed to ensuring the best possible experience for all members, and have tried several times to connect with you, as we would love to find some solutions that are acceptable for you. We have enjoyed having you as a member and hope that you will reach out privately so that we may assist you.
Gym requires expensive buyout fee for membership cancellation due to relocation
Business reply on Google
Ryan, first and foremost, thank you for your time while with us at Henry's Gymnasium. It was great having you as a member and we certainly will miss you. Consistency, fairness and openness and very important for us as a company. While we can certainly understand the frustration, we do ensure all members are fully aware of all club and membership policies before they enroll, as we want to avoid any frustrating situations such as this. We do so by having you fully read and complete a POLICY PAGE. We then also cover the same information within your membership agreement too, as a means of redundancy to again...ensure that the member is doubly informed to again, hopefully avoid any and all confusion throughout the membership or when ending ones membership.
gym continues charging after cancellation and is overcrowded
Business reply on Google
Thank you Kyle. We have no record of you ever being enrolled with us at Henry's Gymnasium. We certainly value feedback when and where earned, and would love to invite you in to Henry's, so you may actually experience the facility and offerings in order to share true and honest feedback. We would love to meet you, are available to assist you, and ask that you reach out to us, so we may arrange for a visit and exploration of the gym.
Gym uses deceptive pricing and hidden fees to attract new members.
Business reply on Google
Thank you for taking the time to share. Yes, we attempted to assist you, as our goal is always to help when and where we can. The advertising you share, is both old and past promotions, but also, very accurate. We pride ourselves on transparency and regret we were not able to assist you. However, we do hope you found a fitness home and your journey going well. If things do change for you, and we can assist, we are always here more than happy to work with you to the very best of our abilities.
gym failed to process cancellation and continued charging after contract end
Invasive intake questions, poor facility layout, and undisclosed membership fees.
Business reply on Google
Lewis, thank you for visiting the gym. We certainly wish your experience had been better. Let me first start by emphasizing we are a private gym, and take both member and employee safety very seriously. While we respect the fact you walked in off the street, simply to walk through the gym...our primary responsibility is to those previously mentioned members, employees...and to you. Do we want to know who you are and how we can assist? Absolutely. I would be most concerned with any club not focused on the guest and how best they can assist you. Having not taken a full tour yourself, respectfully, I am not sure you can fully comment on our process. We offer many different member types, ranging from a week, to a single month, to month-to-month programs, and of course term based programs too. We definitely offer something for everyone based upon their individual needs and budget. If things change for you, and you would like to take a full tour, genuinely learn more about the club and offering, we certainly would love to see you return, as we would love to get to know you and assist. We truly apologize we could not do more for you, as we truly need each guest to be willing to share basi
difficult membership cancellation process and inconsistent pricing practices
Gym equipment is poor quality and sales promises are not kept.
Business reply on Google
Austin, you clearly have not been a guest or a member before. The equipment is something of major focus for us always providing industry best equipment from the likes of manufacturers such as PANATA, GYM80, LIFEFITNESS, PRECOR...one truly would not find better equipment in the city or State. We definitely invite you in to truly experience what top notch equipment really is!
Difficulty canceling gym membership due to restrictive contract terms
Business reply on Google
Mark, very sorry to hear of your frustrations. Rest assured, we do everything to go above and beyond, when and where we can, for our members. We believe and operate with a core belief that all members are treated and managed equally, as each member is valued, and how we assist them important. We realize your current challenges and the desire to modify your membership. While we are unable to deviate from your agreement, rest assured you are valued and we will continue to do our best to service and take amazing care of you. Separately, you can also rest assured, member terms and agreements are written and managed in strict accordance with the laws of WA State. We take that very seriously and truth be told...probably adhere to these policies and laws more so than any other gyms. We appreciate your patronage and certainly let us know if we can assist you in any way.
Gym charged unauthorized fees and threatened collections after contract cancellation.
The gym contract has extremely restrictive and unfair cancellation policies.
Business reply on Google
Andrew, thank you for taking the time to share. We ensure every member, when enrolling, is fully aware of all member options, policies and terms...so as to avoid any confusion regarding the membership or obligations. We are extremely transparent on the front end, as we want all members to be fully informed. A member must fully agree to the policies and terms before even enrolling, so we would have to disagree on the money claim. More importantly, we always want happy and satisfied members, so please feel free to reach out to us personally at the gym level, as we are happy to assist you in every way possible.
Gym uses high-pressure sales and inflexible membership cancellation policies.
Business reply on Google
Vikas, thank you for sharing and apologies that you feel your experience was anything less than fully informative. We are slightly confused, as your initial emails to us conveyed that you enjoyed the gym, experience, and wanted to negotiate early termination of membership. We pride ourselves as an organization on transparency, and ensure every member is fully informed of all policies prior to any enrollment. In your case, and in all cases, you had to acknowledge all policies by reviewing and initialing each policy, so you were certainly aware of all policies, including cancellation, so we have to respectfully disagree with the noted events in your review. While we always do our best to assist members, we can say with full certainty, we have gone above and beyond to try and assist you in your situation...and disappointingly, all attempts were ignored. We do wish you the very best though with your fitness endeavors
Staff was unhelpful and the gym lighting was too dim.
Business reply on Google
Marcus, thank you for sharing and apologies that your visit was anything less than exceptional.
Gym failed to honor cancellation policy and continued charging membership fees.
Business reply on Google
Emily, we certainly appreciated your time while with us at Henry's, and apologize for any confusion or frustration with regard to your membership. We do ensure, with every new enrollment, that a member completes both a Policy and Membership Page...so as to ensure there is no confusion with regard to obligations and management of ones member account, so as to avoid situations just like these, so I would say the gym is extremely transparent as we are solely focused on doing our best to help each and every member.
Gym required in-person cancellation and charged an extra month's fee.
Business reply on Google
Thank you for your time while with us, and we were certainly sad to see you go. While we understand and appreciate your frustration, I am not sure any gym would be able to cancel an account with 2-days notice. We do our very best to ensure members are aware of all club policies...which is why we review and have each new member complete Club Policies and Member Agreement details, when enrolling, so as to avoid such issues and frustrations as you describe. Each member is made aware that we do require a 30-day notice to cancel ones account, with such request being made in club, just like enrollment. We again, are overly emphatic about these aspects, so as to avoid any confusion or irritation. Be that as it may, we certainly valued your time with us greatly, and are thankful you have found a new gym to continue your fitness. At the end of the day, that is what is most important.
Gym lacks amenities, has uncomfortable atmosphere, and difficult cancellation process.
Gym uses aggressive sales tactics and restrictive cancellation policies for memberships.
Gym displays offensive and culturally insensitive artwork in the facility.
Business reply on Google
Yes, Spencer, we do appreciate your feedback. We are curious though why you have chosen not to show all works of art that we have curated and not just the two you have chosen... all of which celebrate diversity and inclusivity. We do realize that art can be subjective, and understand you may not appreciate the art, and that is fine. We have over 200 pieces of art within the gym, all of which were chosen to celebrate the historical nature of the space and neighborhood, as well as celebrate the beauty of diversity within Seattle. That diversity can be seen within many cultures. As a person of color myself, I do appreciate that there is a space, designed to bring about togetherness, health, wellness and connection, and apologize you failed to see these efforts. As I mentioned to you in our private conversation, yes, very much thought and discussion goes into each and every piece of art we curate. While we value your opinion, to assert that the art promotes anything other than inclusivity and love for all peoples...is simply false. We are more than happy to introduce you to our local artist, as perhaps some discussion would help to enlighten.
Privacy policy lacks information regarding physical data collection.
Business reply on Google
Ray, thank you so much for visiting today, and our apologies we were unable to assist you. As we are a private club, we do ask each and every guest to fully complete our guest and liability waiver. We also appreciate your desire not to complete one. Should you reach a point where you are comfortable in doing so, we would very much love to have you visit, learn more about the gym and experience the facility itself. We have every confidence you would appreciate the facility and hope to meet you again here soon. Thank you again.