Henry's Gymnasium
🏋️ Fitness & Gyms · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
difficulty resolving billing issues and excessive late fees
Business reply on Google
Julian, we are very sorry to hear of your feedback and experience. We are 100% committed to ensuring the best possible experience for all members, and have tried several times to connect with you, as we would love to find some solutions that are acceptable for you. We have enjoyed having you as a member and hope that you will reach out privately so that we may assist you.
Difficulty resolving billing issues and excessive late fees
Business reply on Google
Julian, we are very sorry to hear of your feedback and experience. We are 100% committed to ensuring the best possible experience for all members, and have tried several times to connect with you, as we would love to find some solutions that are acceptable for you. We have enjoyed having you as a member and hope that you will reach out privately so that we may assist you.
Gym makes membership cancellation process intentionally difficult to avoid charges.
Customer charged for annual membership despite intending to sign up for trial.
Gym requires expensive buyout fee for membership cancellation due to relocation
Business reply on Google
Ryan, first and foremost, thank you for your time while with us at Henry's Gymnasium. It was great having you as a member and we certainly will miss you. Consistency, fairness and openness and very important for us as a company. While we can certainly understand the frustration, we do ensure all members are fully aware of all club and membership policies before they enroll, as we want to avoid any frustrating situations such as this. We do so by having you fully read and complete a POLICY PAGE. We then also cover the same information within your membership agreement too, as a means of redundancy to again...ensure that the member is doubly informed to again, hopefully avoid any and all confusion throughout the membership or when ending ones membership.
gym continues charging after cancellation and is overcrowded
Business reply on Google
Thank you Kyle. We have no record of you ever being enrolled with us at Henry's Gymnasium. We certainly value feedback when and where earned, and would love to invite you in to Henry's, so you may actually experience the facility and offerings in order to share true and honest feedback. We would love to meet you, are available to assist you, and ask that you reach out to us, so we may arrange for a visit and exploration of the gym.
Staff member made unprofessional comments regarding the customer's financial status.
Business reply on Google
Kayza, we attempted to reach out to your privately, so we could assist and address. We certainly apologize if your experience was anything less than amazing and professional. We still would welcome and appreciate the opportunity to speak with you, and invite you to reach out.
Gym uses deceptive pricing and hidden fees to attract new members.
Business reply on Google
Thank you for taking the time to share. Yes, we attempted to assist you, as our goal is always to help when and where we can. The advertising you share, is both old and past promotions, but also, very accurate. We pride ourselves on transparency and regret we were not able to assist you. However, we do hope you found a fitness home and your journey going well. If things do change for you, and we can assist, we are always here more than happy to work with you to the very best of our abilities.
gym failed to process cancellation and continued charging after contract end
Gym refused to pause membership despite medical injury and threatened collections.
Invasive intake questions, poor facility layout, and undisclosed membership fees.
Business reply on Google
Lewis, thank you for visiting the gym. We certainly wish your experience had been better. Let me first start by emphasizing we are a private gym, and take both member and employee safety very seriously. While we respect the fact you walked in off the street, simply to walk through the gym...our primary responsibility is to those previously mentioned members, employees...and to you. Do we want to know who you are and how we can assist? Absolutely. I would be most concerned with any club not focused on the guest and how best they can assist you. Having not taken a full tour yourself, respectfully, I am not sure you can fully comment on our process. We offer many different member types, ranging from a week, to a single month, to month-to-month programs, and of course term based programs too. We definitely offer something for everyone based upon their individual needs and budget. If things change for you, and you would like to take a full tour, genuinely learn more about the club and offering, we certainly would love to see you return, as we would love to get to know you and assist. We truly apologize we could not do more for you, as we truly need each guest to be willing to share basi
loud music and predatory contract terms at the gym
Business reply on Google
Joelle, we have no record of you ever visiting, touring or being a member. It is clear your review is not based upon personal experience in any way. With that said, we would love to invite you in, so you can personally experience all aspects of the gym. We can assure you your feedback would be quite different, as the gym is an amazing space, clean, well serviced...and elevated over other gyms you will find in Cap Hill. We hope to meet you soon...
The gym makes it difficult to cancel membership agreements.
Business reply on Google
Matt, we certainly apologize that your experience has not been what you expected. To be fair, the membership agreement is very clear to your member obligations and terms. Henry's even takes it a full step further and ensures each enrolling member also complete a full policy and procedure page. We do this to be fully transparent and to ensure, when any member, you included, enrolls, they are fully aware of all expectations and obligations. We certainly understand these policies/obligations/terms...ultimately did not agree with you, and we certainly respect that...however, all items and terms were made clear. Most certainly one may file a complaints you suggest...however, doing so will not change or alter the terms and conditions, as you learned in your experience. We operate and focus not just on full transparency, but also consistency and fairness with each and every member. We apologize we were unable to deviate from agreed upon terms and conditions as you requested numerous times. We did ensure your agreement and terms were managed consistently with WA STATE LAWS, and do sincerely apologize we were unable to do more for you. Lastly, we are most appreciative of your time while wit
difficult membership cancellation process and inconsistent pricing practices
gym uses deceptive pricing tactics and high pressure sales
Business reply on Google
Kana...we tried connecting with you. Unfortunately we have no record of you ever visiting, but would love to meet you, and assist you as best we can. We can assure you...when you do eventually visit, you'll be amazed at the care of staff, and beauty of the club. We hope to see you soon.
Gym equipment is poor quality and sales promises are not kept.
Business reply on Google
Austin, you clearly have not been a guest or a member before. The equipment is something of major focus for us always providing industry best equipment from the likes of manufacturers such as PANATA, GYM80, LIFEFITNESS, PRECOR...one truly would not find better equipment in the city or State. We definitely invite you in to truly experience what top notch equipment really is!
unreasonable cancellation policy requires in-person notice within a short window
Gym has poor lighting, limited equipment, and high membership costs.
Business reply on Google
Sam, thank you for visiting our Queen Anne gym. We certainly did our very best to service and address your needs. We were perplexed by your review, as you spend a few hours in the gym using the club and seemingly enjoyed it. You mentioned that you were at a different gym presently and wanted something closer to work...which we certainly met those needs. We also must respectfully disagree...as without a doubt, the club is the best equipped facility in the city, without question. We also feel the gym as presently priced is an extreme value compared with other facilities in Seattle. Many apologies that you did not enjoy the gym, as we work very hard to ensure all members, and in your case, guests, have an amazing experience. We sincerely hope that your existing facility will continue meeting your fitness needs and wish you the very best.
Excessive membership fees and poor communication regarding cancellation requests.
Business reply on Google
Allen, we certainly miss you as a member and thank you for your time while with us at Henry's. We certainly know you enjoyed the gym, as we would routinely see you twice a day. We always do our very best to work with members when and where we can, and apologize we were unable to find a solution for you. We do want the best for you and hope your current workouts are going well for you. You always have a home at Henry's should you ever wish to continue.
high pressure sales tactics prevented a facility tour