Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
difficulty resolving billing issues and excessive late fees
Business reply on Google
Julian, we are very sorry to hear of your feedback and experience. We are 100% committed to ensuring the best possible experience for all members, and have tried several times to connect with you, as we would love to find some solutions that are acceptable for you. We have enjoyed having you as a member and hope that you will reach out privately so that we may assist you.
Gym makes membership cancellation process intentionally difficult to avoid charges.
Customer charged for annual membership despite intending to sign up for trial.
Staff member made unprofessional comments regarding the customer's financial status.
Business reply on Google
Kayza, we attempted to reach out to your privately, so we could assist and address. We certainly apologize if your experience was anything less than amazing and professional. We still would welcome and appreciate the opportunity to speak with you, and invite you to reach out.
Gym refused to pause membership despite medical injury and threatened collections.
loud music and predatory contract terms at the gym
Business reply on Google
Joelle, we have no record of you ever visiting, touring or being a member. It is clear your review is not based upon personal experience in any way. With that said, we would love to invite you in, so you can personally experience all aspects of the gym. We can assure you your feedback would be quite different, as the gym is an amazing space, clean, well serviced...and elevated over other gyms you will find in Cap Hill. We hope to meet you soon...
The gym makes it difficult to cancel membership agreements.
Business reply on Google
Matt, we certainly apologize that your experience has not been what you expected. To be fair, the membership agreement is very clear to your member obligations and terms. Henry's even takes it a full step further and ensures each enrolling member also complete a full policy and procedure page. We do this to be fully transparent and to ensure, when any member, you included, enrolls, they are fully aware of all expectations and obligations. We certainly understand these policies/obligations/terms...ultimately did not agree with you, and we certainly respect that...however, all items and terms were made clear. Most certainly one may file a complaints you suggest...however, doing so will not change or alter the terms and conditions, as you learned in your experience. We operate and focus not just on full transparency, but also consistency and fairness with each and every member. We apologize we were unable to deviate from agreed upon terms and conditions as you requested numerous times. We did ensure your agreement and terms were managed consistently with WA STATE LAWS, and do sincerely apologize we were unable to do more for you. Lastly, we are most appreciative of your time while wit
gym uses deceptive pricing tactics and high pressure sales
Business reply on Google
Kana...we tried connecting with you. Unfortunately we have no record of you ever visiting, but would love to meet you, and assist you as best we can. We can assure you...when you do eventually visit, you'll be amazed at the care of staff, and beauty of the club. We hope to see you soon.
unreasonable cancellation policy requires in-person notice within a short window
Gym has poor lighting, limited equipment, and high membership costs.
Business reply on Google
Sam, thank you for visiting our Queen Anne gym. We certainly did our very best to service and address your needs. We were perplexed by your review, as you spend a few hours in the gym using the club and seemingly enjoyed it. You mentioned that you were at a different gym presently and wanted something closer to work...which we certainly met those needs. We also must respectfully disagree...as without a doubt, the club is the best equipped facility in the city, without question. We also feel the gym as presently priced is an extreme value compared with other facilities in Seattle. Many apologies that you did not enjoy the gym, as we work very hard to ensure all members, and in your case, guests, have an amazing experience. We sincerely hope that your existing facility will continue meeting your fitness needs and wish you the very best.
Excessive membership fees and poor communication regarding cancellation requests.
Business reply on Google
Allen, we certainly miss you as a member and thank you for your time while with us at Henry's. We certainly know you enjoyed the gym, as we would routinely see you twice a day. We always do our very best to work with members when and where we can, and apologize we were unable to find a solution for you. We do want the best for you and hope your current workouts are going well for you. You always have a home at Henry's should you ever wish to continue.
high pressure sales tactics prevented a facility tour
Misleading referral program, removed amenities, and restrictive cancellation policy.
Gym refused to provide a tour without immediate membership sign-up.
excessive cancellation fees and hidden charges for gym membership
Opaque pricing and aggressive sales tactics regarding membership costs.
App payment processing issues led to unfair late fees.