Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Incorrect pricing and erroneous electric vehicle charging fees charged
Business reply on Google
Hi, Nachiappan. We're very sorry to read that you didn’t have a 5-Star experience with us at our Austin Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
unauthorized charge applied after vehicle return without receipt or notice
Business reply on Google
Hi, William. We’re extremely sorry to read about your experience at our Austin Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
The company failed to honor the scheduled vehicle reservation time.
Business reply on Google
Hi. We’re extremely sorry to read about your experience at our Austin Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
No vehicles available despite confirmed online reservation
Business reply on Google
Hi, Tamara. We’re extremely sorry to read about your experience at our Austin Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
unjustified smoking fee charged without evidence
Business reply on Google
Hi, Gonen. We're very sorry to read that you didn’t have a 5-Star experience with us at our Austin Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
The customer service representative provided poor assistance at the front desk.
Business reply on Google
Hi, Sean. We’re extremely sorry to read about your experience at our Austin Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Rental car reservation cancelled one hour before scheduled pickup time.
Business reply on Google
Hello. We're very sorry to read that you didn’t have a 5-Star experience with us at our Austin Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Lost property not returned and poor customer service communication.
Business reply on Google
Hi, Anna. We're very sorry to read that you didn’t have a 5-Star experience with us at our Austin Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff member was verbally abusive and refused to provide their name
Business reply on Google
Hi, David. We're very sorry to read that you didn’t have a 5-Star experience with us at our Austin Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Vehicle availability issues and unprofessional staff conduct during the return process.
Business reply on Google
Hi, Varaprasad. We're very sorry to read that you didn’t have a 5-Star experience with us at our Austin Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reservation system failed to provide the confirmed vehicle at pickup
Business reply on Google
Hi, Dominick. I am sorry to read about your experience at our Austin Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Confirmed rental car reservation was unavailable upon arrival
Business reply on Google
Hi, Gopal. We’re extremely sorry to read about your experience at our Austin Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
The rental location had no cars available for confirmed reservations.
Business reply on Google
Hi, David. We’re extremely sorry to read about your experience at our Austin Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Hertz incorrectly charged a late fee and made refunding difficult.
Business reply on Google
Hi, Federico. We're very sorry to read that you didn’t have a 5-Star experience with us at our Austin W Anderson Lane Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental reservation was cancelled and no replacement vehicle was provided
Business reply on Google
Hi, Jess. I am sorry to read about your experience at our Austin Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Staff delayed return processing resulting in an incorrect late fee charge.
Business reply on Google
Hi, Jian. We’re extremely sorry to read about your experience at our Austin Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Hertz incorrectly charged for extra days and sent to collections
Business reply on Google
Hi, there. We're very sorry to read that you didn’t have a 5-Star experience with us at our Austin Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reserved vehicle unavailable and provided car was in poor condition.
Business reply on Google
Hi, William. We're very sorry to read about your experience with us at our Austin Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Confirmed rental reservation was canceled due to overbooking
Business reply on Google
Hi, Tom. We’re extremely sorry to read about your experience at our Hertz West Anderson Lane Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
dirty vehicle provided and unfair late fees charged at drop off
Business reply on Google
Hi, Lachlan. We’re extremely sorry to read about your experience at our Austin Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.