Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Electric vehicle failed to charge and location lacked inventory
Business reply on Google
Hello. We’re extremely sorry to read about your experience at our Charlotte Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Vehicle theft and damage occurred due to negligent staff parking instructions.
Business reply on Google
I’m sorry to hear that your visit didn’t meet your expectations. Thank you for taking the time to write this review and leave us a rating. We appreciate your feedback.
Long wait times and disorganized manual rental agreement processing
Business reply on Google
Hello, Tom. We sincerely apologize for the wait time you experienced at our Charlotte Hertz Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
unauthorized charges and poor customer service availability
Business reply on Google
Hi, Denisha. We’re extremely sorry to read about your experience at our Charlotte Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Rental cars are dirty and customers are forced into electric vehicles.
Business reply on Google
Hello, Cleo. I’m very sorry to hear about your experience at our Charlotte Hertz Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!
reservation cancelled without a vehicle available on short notice
Business reply on Google
Hi, Paige. I am sorry to read about your experience at our Charlotte Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Prepaid rental vehicle unavailable upon arrival without prior notification
Business reply on Google
Hi, Jared. We’re extremely sorry to read about your experience at our Charlotte Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Hertz failed to provide a prepaid vehicle at the reserved time.
Business reply on Google
Hi, Alexandre. I am sorry to read about your experience at our Charlotte Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Incorrect vehicle provided with damaged tire and poor staff conduct
Business reply on Google
Hi, Marina. We're very sorry to read that you didn’t have a 5-Star experience with us at our Charlotte Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff attempted to force an upgrade fee for a reserved vehicle.
Business reply on Google
Hi. We’re extremely sorry to read about your experience at our location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and appreciate your review.
Confirmed rental vehicle was unavailable upon arrival at the location.
Business reply on Google
Hi. We’re extremely sorry to read about your experience at our location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and appreciate your review.
Incorrect billing and failure to coordinate with insurance led to collections.
Business reply on Google
Hi, Joshua. We're very sorry to read that you didn’t have a 5-Star experience with us at our Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental car unavailable at scheduled pickup time due to poor management
Business reply on Google
Hi, Marcus. We’re extremely sorry to read about your experience at our Charlotte North Tryon Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff failed to provide a rental car and ignored follow-up calls.
Business reply on Google
Hi, Alex. We’re extremely sorry to read about your experience at our Charlotte Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
The rental location had no cars available for confirmed reservations.
Business reply on Google
Hi, Борис Гнядий. I am sorry to read about your experience at our North Tryon Charlotte Hertz Car Rental location. Normally, our inventory of vehicles is more than sufficient to meet confirmed reservations. However, on occasion, unforeseen circumstances such as unexpected maintenance issues can sometimes result in a car not being available despite a reservation, thus resulting in shortages that cannot be overcome immediately. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Rental reservation cancelled due to vehicle unavailability
Business reply on Google
Hi, Rob. We're very sorry to read that you didn’t have a 5-Star experience with us at our Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
location failed to answer phone calls or provide customer support
Business reply on Google
Hi, . We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reserved vehicle was unavailable at the scheduled pickup time
Business reply on Google
Hi, we’re extremely sorry to read about your experience. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
unavailable vehicle, dirty car, and failure to cancel reservation
Business reply on Google
Hi, we’re extremely sorry to read about your experience. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Vehicle provided was filthy and contained hazardous debris.
Business reply on Google
Hi, Jai. We’re very sorry to see that you didn’t have a 5-Star experience at our Hertz Car Rental location. We assure you this is definitely not our normal standard of service. We would appreciate the opportunity to review your concerns. Please copy and paste the following link to your browser, m.me/hertz to message us directly. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs. Thank you!