Hertz Car Rental - Chicago - Chicago Midway International Airport (MDW)
🚙 Rental Cars · 5150 W 55th St · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hertz counter was closed despite prior confirmation of late arrival
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Chicago Hertz Car Rental location Kevin. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Automated scanners falsely accused customer of pre-existing vehicle damage.
Business reply on Google
Hi, Wynn. We're very sorry to read that you didn’t have a 5-Star experience with us at our Chicago International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
long wait times and poor vehicle maintenance support
Business reply on Google
Hi. I am sorry to read about your experience at our Chicago International Airport Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
inability to contact customer service or obtain rental receipt
Business reply on Google
Hi, Anna. We’re extremely sorry to read about your experience at our Chicago Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
rental car return not processed causing ongoing unauthorized credit card charges
Business reply on Google
Hi, John. We're very sorry to read that you didn’t have a 5-Star experience with us at our Chicago International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
rental car unavailable at scheduled reservation time
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Chicago Hertz Car Rental location. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. We truly hope this doesn't deter you from choosing us again for your future rental needs.
Company falsely claimed vehicle damage despite full coverage and photographic evidence.
Business reply on Google
Hi, Paul. We’re extremely sorry to read about your experience at our Chicago Midway International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Reserved vehicle was unavailable upon arrival requiring a long wait
Business reply on Google
Hi, Sally. I am sorry to read about your experience at our Chicago Airport Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Reserved vehicle was unavailable and staff provided poor customer service
Business reply on Google
Hi, Kelly. We're very sorry to read that you didn’t have a 5-Star experience with us at our Chicago Midway International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Long wait times and multiple malfunctioning rental vehicles provided
Business reply on Google
Hi, Daniel. We’re extremely sorry to read about your experience at our Chicago Midway International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
excessive wait times due to overbooking and understaffing
Business reply on Google
Hello Evan! Thank you so much for taking the time to leave us a review and providing us with such great feedback! We’re so glad to hear that you had a great experience with us at our Chicago Midway International Airport Hertz Car Rental location and appreciate the 5-Star rating. Thank you for choosing Hertz and we hope to see you again soon!
Rental location closed early despite flight delay notification.
Business reply on Google
Hi, Alex. We're very sorry to read that you didn’t have a 5-Star experience with us at our Chicago Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Long wait times and malfunctioning toll transponder equipment.
Business reply on Google
Hello, Eve. We sincerely apologize for the wait time you experienced at our Chicago Hertz Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
Reservation not honored and significant difficulty obtaining a refund.
Business reply on Google
Hi, Mike. I am sorry to read about your experience at our Chicago Midway International Airport Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Customer was incorrectly charged for fuel despite returning with more gas.
Business reply on Google
Hi, Jamie. We're very sorry to read that you didn’t have a 5-Star experience with us at our Chicago Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Company charged for fuel despite vehicle being returned with full tank.
Business reply on Google
Hi, Jonathan. We're very sorry to read that you didn’t have a 5-Star experience with us at our Chicago Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff were rude and unhelpful during phone inquiries.
Business reply on Google
Hi, Ali. We’re extremely sorry to read about your experience at our Chicago Midway International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer charged for SUV but provided compact car with no refund
Business reply on Google
Hi, Aaron. We're very sorry to read that you didn’t have a 5-Star experience with us at our Chicago Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer received a smaller vehicle than the one reserved and paid.
Business reply on Google
Hi, Mohamed. We’re extremely sorry to read about your experience at our Chicago International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Long wait times and refusal to provide a refund.
Business reply on Google
Hi, Dawn. We’re very sorry to read that you didn’t have a 5-Star experience with us at our Chicago Midway International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!