Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor customer service experience involving a specific staff member
Unprofessional staff, unclean facility, and incorrect billing for an extra day.
Business reply on Google
Hi, Al. We're very sorry to read that you didn’t have a 5-Star experience with us at our Chicago Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
The rental vehicle provided was damaged, dirty, and mechanically unsafe.
Business reply on Google
Hi, Mariah. We’re extremely sorry to read about your experience at our Chicago - Archer Heights Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
customer paid deposit but no vehicles were available at location
Business reply on Google
Hi, Ronald. We’re extremely sorry to read about your experience at our Hertz Archer Heights Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff allegedly stole personal property from a rental vehicle.
Business reply on Google
Hi, Kathryn. We’re extremely sorry to read about your experience at our Chicago Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
The business location phone numbers are disconnected or go unanswered.
Business reply on Google
Hi, Nicole. We’re extremely sorry to read about your experience at our Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
The rental vehicle had mechanical issues, poor hygiene, and safety concerns.
Business reply on Google
Hi, Andrea. We’re extremely sorry to read about your experience at our Chicago Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer charged excessive cleaning fee for refusing to vacuum rental car.
Business reply on Google
Hi, R Moore. We’re extremely sorry to read about your experience at our Hertz Archer Heights HLE Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Inadequate after-hours drop-off instructions and failure to process vehicle return
unhelpful and rude staff causing long wait times for vehicle exchanges
Staff were disrespectful and failed to provide a reserved rental car.
Staff were rude and payment policy caused a significant price increase.
Rental car was unavailable despite a confirmed prepaid reservation.
Hertz charged for extra days after failing to collect the vehicle
The rental car had a leaking tire and poor roadside support.
Staff refused rental despite prepayment and locked doors during inquiry.
Rental car denied due to ten minute arrival delay
Customer required to exchange rental vehicle after sixty days
Staff refused to accept mobile payment for a rental car.
Business reply on Google
Hello, all feedback from our customers is very important to make improvements for our company to provide the best service. We want to let you know that this type of experience is certainly not a common practice of our company and we would in no way want you to feel that this is the case. Please be assured your message will be shared with the proper team in hopes of preventing this from occurring in the future. ~Alexa
The rental vehicle provided was returned in a filthy condition.