Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Overcharging, long wait times, unsafe vehicle, and staff harassment.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Columbus Hertz Car Rental location Garret. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Unexpected additional insurance charges added to the rental cost.
Business reply on Google
Hi, Eren. We're very sorry to read that you didn’t have a 5-Star experience with us at our Columbus Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer disputed cleaning fees and was placed on restricted rental list.
Business reply on Google
Hi, Jonathan. We're very sorry to read that you didn’t have a 5-Star experience with us at our Columbus Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
rental return not processed by the location after four days
Business reply on Google
Hi, Shaun. We're very sorry to read that you didn’t have a 5-Star experience with us at our Columbus West Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Limited vehicle selection and forced insurance purchase
Business reply on Google
Hi, Jay. We’re extremely sorry to read about your experience at our Columbus Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
customer was overcharged for extra rental days and fees
Business reply on Google
Hi, Meagan. We're very sorry to read that you didn’t have a 5-Star experience with us at our Columbus West HLE Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
customer has not received a refund after three months
Business reply on Google
Hi, we’re extremely sorry to read about your experience. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Vehicle was vandalized while parked on the business property.
Staff refused valid international license and demanded unlisted insurance requirements.
Business reply on Google
Hi, Muhammad. We’re extremely sorry to read about your experience at our Columbus Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Rental vehicle provided with low coolant and low oil life
Business reply on Google
Hi Brendon, We're very sorry to read that you didn’t have a 5-Star experience with us at our Columbus Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser m.me/hertz to message us directly in regards to your experience so we can further assist you. Thank you!
customer has not received their five hundred dollar deposit refund
Business reply on Google
Hello. We certainly don’t like to hear that you didn’t have a five-star experience with us and would like to review your concerns. Can you please send us a message at (m.me/hertz), detailing your concerns, your reservation number starting with K and the name of the primary renter? So we can further assist you. Thank you.
unexpected charges for rental duration and alleged tire damage
rental car had mechanical issues and poor customer service support
Poor communication regarding location change and undisclosed rental requirements
Vehicle interior was dirty and customer service was unresponsive and unhelpful.
Manager refused to provide transportation to retrieve a forgotten driver's license.
customer charged for false damage claims upon returning rental vehicle
customer charged for tire damage on an unsafe rental vehicle