Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The rental company failed to provide the reserved vehicle type twice.
Business reply on Google
Hello, Danielle. I’m very sorry to hear about your experience at our Columbus Hertz Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!
Staff refused valid insurance and falsely claimed no cars were available.
Business reply on Google
Hi, Sydney. We’re extremely sorry to read about your experience at our Columbus Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff provided unprofessional comments and failed to provide rental inspection photos.
Business reply on Google
Hi, Wesley. We’re extremely sorry to read about your experience at our Hertz Billingsley HLE Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff provided unprofessional service and failed to offer vehicle selection.
Business reply on Google
Hello, Marisa. We’re sorry to read you only had a 3-Star experience at our Columbus HLE Hertz Car Rental location We appreciate you taking the time to leave us this review. We're always striving to improve and can only do so with the helpful feedback of customers like you provide. Thank you!
Customer was incorrectly charged for an excessive refueling fee.
Business reply on Google
Hi, Jeff. We're very sorry to read that you didn’t have a 5-Star experience with us at our Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz charged for an extra rental day due to calculation policy.
Business reply on Google
Hi, Angel. We're very sorry to read that you didn’t have a 5-Star experience with us at our Hertz Columbus Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser m.me/hertz to message us directly in regards to your experience so we can further assist you. Thank you!
The staff member was rude and unpleasant to the customer.
Staff member was rude and dismissive to customers upon arrival.
Customer charged for pre-existing windshield damage after rental return
Customer was wrongfully charged a fee after being denied a rental.
unexpected additional charges applied to rental bill
Unjustified cleaning fee charged for dust on the window seal.
Customer charged unauthorized cleaning fee without proof of pet hair
The company overcharged for fuel and refused to provide contract documentation.
Staff provided a dirty vehicle and inaccurate rental documentation.
Staff member exhibited poor communication and interpersonal skills.
Unauthorized vehicle upgrade charges and inaccurate fuel level reporting.
Customer charged cleaning fee after being forced into a smaller vehicle.
The final rental cost exceeded the initial reservation price.
The business location opened late for a scheduled rental pick-up.