Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff arrived late and failed to provide a reserved vehicle.
Business reply on Google
Hi, Heather. I am sorry to read about your experience at our Dallas Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Reserved rental vehicle was unavailable upon arrival at the location.
Business reply on Google
Hi, Willy. We’re extremely sorry to read about your experience at our Dallas Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Long wait times and lack of available vehicles at rental counter
Business reply on Google
Hello, Morgan. We sincerely apologize for the wait time you experienced at our Dallas Hertz Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
The rental agency lacks available vehicles and provides poor customer service.
Location lacks reserved vehicles and staff arrived late for opening.
Business reply on Google
Hi, Lisa. We're very sorry to read that you didn’t have a 5-Star experience with us at our Dallas - Forest Lane Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reserved vehicle was unavailable causing a multi-hour wait.
Business reply on Google
Hello. We sincerely apologize for the wait time you experienced at our Dallas Hertz Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
confirmed car booking unavailable and unhelpful staff
Business reply on Google
Hi, Merissa. We're very sorry to read that you didn’t have a 5-Star experience with us at our Dallas Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Location had no vehicles available despite confirmed reservation
Business reply on Google
Hi, Kayla. I am sorry to read about your experience at our Dallas Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
unavailable reservation, upcharged price, and filthy vehicle condition
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our Dallas Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
rental car unavailable despite prepaid booking and long wait times
Charged for a reservation despite no vehicle being available.
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our Dallas Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reserved vehicle unavailable and final rental price exceeded the quoted rate.
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our Dallas Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Vehicle was uncleaned and customer was forced into a larger car.
Business reply on Google
Hi, Carla. We're very sorry to read that you didn’t have a 5-Star experience with us at our Dallas Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
The rental location had no inventory for confirmed reservations.
Business reply on Google
Hi, Sean. We’re extremely sorry to read about your experience at our Dallas Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Unreliable reservations and poor vehicle cleanliness and maintenance at rental branch
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our Dallas Forest Lane Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reserved vehicle was unavailable and customer was asked to pay more
Business reply on Google
Hi, Tosha. We’re extremely sorry to read about your experience at our Dallas Forest Lane Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff incorrectly added an extra fee for a one-way rental.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Dallas Hertz Car Rental location Omar. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. We truly hope this doesn't deter you from choosing us again for your future rental needs.
Staff provided poor service and threatened to deny future vehicle rentals.
Business reply on Google
Hi, Hemanth. We're very sorry to read that you didn’t have a 5-Star experience with us at our Dallas Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
staff prioritize other customers over existing reservations for financial gain
Business reply on Google
Hi, Ibrahim. We’re extremely sorry to read about your experience at our Dallas Forest Lane Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff lied about lost property and refused to assist with recovery
Business reply on Google
Hi, Emily. We're very sorry to read that you didn’t have a 5-Star experience with us at our Dallas Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!