Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer charged significantly more than the quoted prepaid rental price.
Business reply on Google
Hi, Carlos. We're very sorry to read that you didn’t have a 5-Star experience with us at our Dublin Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer wrongly charged for pre-existing vehicle damage.
Business reply on Google
Hi, Balaji. We're very sorry to read that you didn’t have a 5-Star experience with us at our Dublin Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer held responsible for pre-existing vehicle damage
Business reply on Google
Hi, Douglas. We’re extremely sorry to read about your experience at our Dublin Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Vehicle charging ports were non-functional and return process was poorly managed.
Business reply on Google
Hi, Tanela. I’m very sorry to hear that your experience at our Dublin Hertz HLE Car Rental didn’t meet your expectations. This isn’t the level of service we strive to provide. We truly hope you’ll give us another chance in the future. Thank you for your feedback!
Personal belongings missing from repossessed vehicle and unprofessional staff behavior
Business reply on Google
Hi. We’re extremely sorry to read about your experience at our Dublin Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
unauthorized charges and failure to deliver vehicle as scheduled
Business reply on Google
Hi. We’re extremely sorry to read about your experience at our location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and appreciate your review.
Rental car was dirty and customer was overcharged for late return.
Business reply on Google
Hi, we’re extremely sorry to read about your experience. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Rental location closed despite confirmed reservation time
Staff refused car return and forced travel to another location.
Business reply on Google
Hi, Alex. We’re extremely sorry to read about your experience at our Dublin Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review. -Jonathan
Customer charged for pre-existing windshield damage and overcharged for repairs.
Business reply on Google
Hi, Jarek. We’re extremely sorry to read about your experience at our Dublin Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Customer charged for windshield damage present upon receiving a filthy vehicle.
Business reply on Google
We’re extremely sorry to read about your experience at our Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Hertz failed to respond to requests for a vehicle maintenance switch.
Customer charged false late and cleaning fees by the location manager.
Incorrect pricing, long wait times, and failure to process promised refunds.
Business reply on Google
Abhinandan , thank you for taking the time to review your experience with us. Your feedback is important to us so we can improve for your future trips. We hope to serve you again in the future, thank you. - Justynne
Vehicle was unclean, had mechanical issues, and staff provided poor service.
Staff altered the rental contract to charge additional fees.
Unjustified cleaning fee charged after receiving a dirty, faulty vehicle.
Staff failed to deliver rental car as scheduled and provided poor service