Hertz Car Rental - Houston - George Bush Intercontinental Airport (IAH)
🚙 Rental Cars · 17314 Palmetto Pines · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle was dirty and customer service was unreachable.
Business reply on Google
Hi, Coesha. We're very sorry to read that you didn’t have a 5-Star experience with us at our Houston Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz failed to assist with recovering a lost wallet in vehicle.
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our Houston Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff misled customer into purchasing unnecessary add-ons and provided dirty vehicle.
Business reply on Google
Hi, Rivadavia. We're very sorry to read that you didn’t have a 5-Star experience with us at our Houston Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz refused a refund after poor staff interaction prevented vehicle rental.
Business reply on Google
Hi, Monica. We're very sorry to read that you didn’t have a 5-Star experience with us at our Houston Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff failed to honor booking and customer service was unhelpful.
Business reply on Google
Hello. We’re extremely sorry to read about your experience at our Houston Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer unable to contact staff regarding lost personal items in vehicle.
Business reply on Google
Hi, Shannon. We’re extremely sorry to read about your experience at our Houston - George Bush Intercontinental Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Rude staff, damaged vehicle, and unreasonable late return fees.
Business reply on Google
Hi. I’m very sorry to hear that your experience at our Houston Hertz Car Rental didn’t meet your expectations. This isn’t the level of service we strive to provide. We truly hope you’ll give us another chance in the future. Thank you for your feedback!
Rental vehicle provided did not match the reserved luxury class.
Business reply on Google
Hi, Imran. We’re extremely sorry to read about your experience at our Houston Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff member was dismissive and unprofessional during a customer inquiry.
Business reply on Google
Hi, there. We're very sorry to read that you didn’t have a 5-Star experience with us at our Houston Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff failed to honor reservation and provided an inadequate vehicle.
Business reply on Google
Hi. We’re extremely sorry to read about your experience at our Houston Aiport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff failed to apply rewards status to the rental agreement
Business reply on Google
Hi, Justin. We’re extremely sorry to read about your experience at our Houston - George Bush Intercontinental Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Reserved vehicle was unavailable and staff provided no assistance
Business reply on Google
Hi, Stijn. We're very sorry to read that you didn’t have a 5-Star experience with us at our Houston Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Long wait times and rude staff pressured customer into unwanted insurance.
Business reply on Google
Hi, Derek. We're very sorry to read that you didn’t have a 5-Star experience with us at our Houston Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Vehicle unavailability and poor maintenance of the provided rental car.
Business reply on Google
Hi, Ali. I am sorry to read about your experience at our George Bush Intercontinental Airport Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
unexpected charges and incorrect fuel billing at the rental counter
Business reply on Google
Hello. I’m very sorry to hear about your experience at our Houston George Bush International Airport Hertz Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!
Incorrect charges and long wait times for vehicle pickup and refund
Business reply on Google
Hi, Rosahlee. We're very sorry to read that you didn’t have a 5-Star experience with us at our Houston Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer was double charged and received a dirty rental vehicle.
Business reply on Google
Hi, Jo-Anne. We're very sorry to read that you didn’t have a 5-Star experience with us at our Houston George Bush Intercontinental airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental vehicles were dirty and had mechanical issues.
Business reply on Google
Hi, Maxkat Lao. We’re extremely sorry to read about your experience at our Houston Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
The rental car was returned with trash left inside by staff.
Business reply on Google
Hi, Jorge. We're very sorry to read that you didn’t have a 5-Star experience with us at our Houston Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Unauthorized premium road service charges added to rental agreement
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our George Bush Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!