Hertz - Lyft Indianapolis - N Shadeland Avenue
🚙 Rental Cars · 1321 Shadeland Ave · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business added erroneous charges and provided poor customer service.
Business reply on Google
Hi, there. We're very sorry to read that you didn’t have a 5-Star experience with us at our Lyft Indianapolis Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Employee provided misleading information regarding booking and reservation availability.
Business reply on Google
Hello, Mel. I’m very sorry to hear about your experience at our Lyft Indianapolis Hertz Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!
inability to contact customer support for assistance
Business reply on Google
Hi, Izak. We're very sorry to read that you didn’t have a 5-Star experience with us at our Lyft Indianapolis Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
customer unable to reach office by phone during business hours
Business reply on Google
Hi, Deandre. We're very sorry to read that you didn’t have a 5-Star experience with us at our Lyft Indianapolis Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
lack of 24-hour customer service phone support
Business reply on Google
Hi, Corrie. We’re extremely sorry to read about your experience at our Lyft Indianapolis Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
customer experienced discriminatory treatment and refusal of service by staff
Business reply on Google
Hi, Whanna. We take matters like this very seriously, and would like to look into this matter. We're very sorry to read that you didn’t have a 5-Star experience with us at our Lyft Indianapolis Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support and send us your reservation/rental record number, the primary renter's first and last name, relation to the primary renter, along with further details of your situation so we can look into this for you today. Thank you!
Customer has not received rental deposit back after one week.
Business reply on Google
Hi, Natasha. We’re extremely sorry to read about your experience at our Lyft Indianapolis Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer service puts callers on hold and disconnects calls.
Business reply on Google
Hi, Gabby. We’re extremely sorry to read about your experience at our Lyft Indianapolis N Shadeland avenue Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Manager charges fraudulent fees and provides unsafe, poorly maintained rental vehicles.
Business reply on Google
Hi, Zephyr. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer charged for pre-existing vehicle damage
Business reply on Google
Hi, Michelle. We're very sorry to read that you didn’t have a 5-Star experience with us at our Indianapolis Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
customer denied refund for rental days when vehicle was broken down
Business reply on Google
Hi, Andre. We're very sorry to read that you didn’t have a 5-Star experience with us at our N Shadeland Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz failed to provide a replacement vehicle after a breakdown.
Business reply on Google
Hi, Chan. We’re extremely sorry to read about your experience at our Hertz N Shadeland Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
The location provides poor customer service and lacks phone support.
Hertz overcharging customers and employees forging signatures for extra fees.