Hertz Car Rental - Jacksonville - Phillips Higway
🚙 Rental Cars · 11035 Philips Hwy · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Reserved vehicle and child safety seat were unavailable at pickup.
Business reply on Google
Hi, Lana. We're very sorry to read that you didn’t have a 5-Star experience with us at our Jacksonville Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reserved vehicle was unavailable despite following the rental company's instructions.
Business reply on Google
Hi, Kayla! We’re extremely sorry to hear about your experience at our Jacksonville Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. Local management does make every attempt to staff appropriately for peak periods to avoid such delays. In the future, you can skip the line by joining our Gold Plus rewards program here: https://www.hertz.com/rentacar/member/enrollment/skinnyGold/fast Hope that helps!
rental car unavailable despite prepaid booking and poor staff service
Business reply on Google
Hi, Paola. We’re extremely sorry to read about your experience at our Jacksonville Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Reserved vehicle unavailable and staff demanded higher rate for replacement
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Jacksonville Hertz Car Rental location Nazli. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
The rental agency failed to provide a reserved vehicle.
Business reply on Google
Hi, Kim. I am sorry to read about your experience at our Jacksonville Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Hertz failed to honor a confirmed reservation due to vehicle unavailability.
Business reply on Google
Hi. I am sorry to read about your experience at our Jacksonville Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Reserved vehicle unavailable and staff refused to honor original rental rate
Business reply on Google
Hi, Usman. We're very sorry to read that you didn’t have a 5-Star experience with us at our Jacksonville Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reserved vehicle unavailable and staff provided poor customer service
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Jacksonville Hertz Car Rental location Lindsay. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Reserved vehicle unavailable and staff refused to honor original price
Business reply on Google
Hi, there. I am sorry to read about your experience at our Jacksonville Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Customer charged late fees despite returning rental vehicle on time.
Business reply on Google
Hi, Hazel. We're very sorry to read that you didn’t have a 5-Star experience with us at our Jacksonville Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Poor communication and rude staff during rental car search
Business reply on Google
Hi, Matthew. We're very sorry to read that you didn’t have a 5-Star experience with us at our Jacksonville Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Unjustified cleaning fee and incorrect fuel charges applied to rental.
Business reply on Google
Hi, Brian. We’re extremely sorry to read about your experience at our Jacksonville Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
The location prioritizes specific rental types over individual customers.
Business reply on Google
Hi, Scott. We’re extremely sorry to read about your experience at our Jacjsonville Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
The rental car provided was dirty and had an unpleasant odor.
Business reply on Google
Hello. We’re extremely sorry to read about your experience at our Jacksonville Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Hertz failed to provide booked vehicle and attempted price gouging
Business reply on Google
Hi, Leah. We’re extremely sorry to read about your experience at our Jacksonville Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Hertz failed to process a refund for a double-charged rental day.
Business reply on Google
Hi, Tyler. We're very sorry to read that you didn’t have a 5-Star experience with us at our Jacksonville Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental location fails to honor reservations and uses deceptive upselling tactics.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Jacksonville Hertz Car Rental location. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Reserved vehicle was unavailable and staff was unhelpful.
Business reply on Google
Hi, Michele. I am sorry to read about your experience at our Jacksonville Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
confirmed rental car reservation was unavailable upon arrival
Business reply on Google
Hi, Tyler. I am sorry to read about your experience at our Jacksonville Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Confirmed vehicle was unavailable upon arrival causing significant travel delays
Business reply on Google
Hi. We’re extremely sorry to read about your experience at our Jacksonville Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.