Hertz Car Rental - Jacksonville - Jacksonville International Airport (JAX)
🚙 Rental Cars · 2400 Yankee Clipper Dr · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Final rental charges exceeded the prepaid amount despite email confirmation.
Business reply on Google
Hi, Daniel. We're very sorry to read that you didn’t have a 5-Star experience with us at our Jacksonville Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
unauthorized charges added to rental bill and poor customer service
Business reply on Google
Hi, Thomas. We’re extremely sorry to read about your experience at our Jacksonville International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff member was rude and dismissive during the rental process.
Business reply on Google
Hi, there. We're very sorry to read that you didn’t have a 5-Star experience with us at our Jacksonville Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer was charged for an upgrade despite assurances it was free.
Business reply on Google
Hi, Ronald. We're very sorry to read that you didn’t have a 5-Star experience with us at our Jacksonville Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Unauthorized charges were added to the rental bill after decline.
Business reply on Google
Hi, Christine. We’re extremely sorry to read about your experience at our Jacksonville International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff at JAX airport counter were rude and inattentive to customers.
Business reply on Google
Hi, Alin. We’re extremely sorry to read about your experience at our Jacksonville Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer experienced rude staff and discrimination during vehicle rental process.
Business reply on Google
Hi, Shay. We're very sorry to read that you didn’t have a 5-Star experience with us at our Jacksonville International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental denied due to disability and delayed refund of payment
Business reply on Google
Hi, Alison. We're very sorry to read that you didn’t have a 5-Star experience with us at our Jacksonville International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Unexpected price increases and hidden fees during car rental process.
Business reply on Google
Hi, Tony. We're very sorry to read that you didn’t have a 5-Star experience with us at our Jacksonville Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Final rental bill was two hundred dollars higher than quoted price.
Business reply on Google
Hi, Konnie. We're very sorry to read that you didn’t have a 5-Star experience with us at our Jacksonville International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff refused to provide a replacement vehicle for a faulty rental car.
Business reply on Google
Hi, there. We're very sorry to read that you didn’t have a 5-Star experience with us at our Jacksonville Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
rental denied due to strict credit card payment policy
Business reply on Google
Hi, Joe. We’re extremely sorry to read about your experience at our Jacksonville Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer charged for unused rental and sent to collections erroneously.
Business reply on Google
Hi, Cully. We're very sorry to read that you didn’t have a 5-Star experience with us at our Jacksonville Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Aggressive staff behavior and unprofessional handling of a tire damage incident.
Business reply on Google
Hi, Santrell. We're very sorry to read that you didn’t have a 5-Star experience with us at our Jacksonville Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz failed to provide necessary repair documentation for insurance reimbursement.
Business reply on Google
Hi, Audrey. We’re extremely sorry to read about your experience at our Jacksonville Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Hertz employees falsify rental mileage and fuel records to overcharge customers.
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our Jacksonville Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz failed to honor reservation and demanded extra payment for vehicle
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our Jacksonville Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
unauthorized charges added to rental and poor customer service resolution
Business reply on Google
Hi, Jenna. We're very sorry to read that you didn’t have a 5-Star experience with us at our Jacksonville Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Excessive wait times at the rental counter due to slow service
Business reply on Google
Hi, Andy. We’re extremely sorry to read about your experience at our Jacksonville International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Reserved vehicle was unavailable despite being guaranteed at the counter.
Business reply on Google
Hi, Danny. We’re extremely sorry to read about your experience at our Jacksonville Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.