Hertz Car Rental - Jacksonville - North Orange Park Hle
🚙 Rental Cars · 7762 Blanding Blvd · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
customer unable to reach location by phone for five days
Business reply on Google
Hi, Reese. We’re extremely sorry to read about your experience at our Jacksonville Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
staff ignored customer for fifteen minutes
Business reply on Google
Hi, John. We’re extremely sorry to read about your experience at our Jacksonville Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer service hung up repeatedly and failed to provide reserved vehicle.
Business reply on Google
Hi, Clark. We’re extremely sorry to read about your experience at our Jacksonville Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff refused to provide rental car despite prior confirmation
Business reply on Google
Hi. We’re extremely sorry to read about your experience at our Jacksonville North Orange Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer was incorrectly charged for an extra hour and fuel fees.
Business reply on Google
Hi, Wisberto. We're very sorry to read that you didn’t have a 5-Star experience with us at our Jacksonville Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
unauthorized upgrade fees and incorrect fuel charges applied to rental
Business reply on Google
Hi, Cherilyn. We're very sorry to read that you didn’t have a 5-Star experience with us at our Jacksonville Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
The rental company failed to provide reserved vehicles to multiple customers.
Business reply on Google
Hi, Chris. I am sorry to read about your experience at our Jacksonville Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Unexpected rental charges and inability to reach customer support
Business reply on Google
Hi, Lisa. We're very sorry to read that you didn’t have a 5-Star experience with us at our Jacksonville Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
No cars available despite confirmed reservations and rude staff behavior.
Business reply on Google
Hi, Curtis. I am sorry to read about your experience at our Jacksonville Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Rental location was unstaffed during business hours
Business reply on Google
Hello, there. We sincerely apologize for the wait time you experienced at our Jacksonville Hertz Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
The rental location failed to open during scheduled business hours.
Business reply on Google
Hello, Charlean. We sincerely apologize for the wait time you experienced at our Jacksonville HLE Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
The rental location had no cars available despite a confirmed reservation.
Business reply on Google
Hi, Daniel. We're very sorry to read that you didn’t have a 5-Star experience with us at our Jacksonville Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff are cleaning cars instead of assisting customers at the desk.
Business reply on Google
Hi, Stacey. We're very sorry to read that you didn’t have a 5-Star experience with us at our Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Poor vehicle availability, charging issues, and unhelpful customer service experiences.
Business reply on Google
Hi, we’re extremely sorry to read about your experience. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Customer experienced long wait times and unfair reservation prioritization
Business reply on Google
Hi, we’re extremely sorry to read about your experience. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
customer was sent to multiple locations despite having a reservation
Business reply on Google
Hi, there. We're very sorry to read that you didn’t have a 5-Star experience with us at our Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser m.me/hertz to message us directly in regards to your experience so we can further assist you. Thank you!
unauthorized charges and unfair placement on a do not rent list
Business reply on Google
Hi, we’re extremely sorry to read about your experience. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Unstaffed rental location prevented vehicle return during business hours
Hertz failed to provide a reserved vehicle and lacked communication
Location closed early without notice causing rental return inconvenience.