Hertz Car Rental - Los Angeles - Los Angeles International Airport (LAX)
🚙 Rental Cars · 5251 W 98th St · Los Angeles
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer experienced long wait times and forced vehicle upcharges.
Business reply on Google
Hello, Erik. I’m very sorry to hear about your experience at our Los Angeles Hertz Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!
Excessive wait time for the airport shuttle bus
Business reply on Google
Hello, Ho-Jun. We sincerely apologize for the wait time you experienced at our Los Angeles Hertz Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
Customer charged more for an upgrade despite available reserved vehicle class.
Unauthorized extra fees applied to rental contract due to early pickup
Business reply on Google
Hi, David. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Long shuttle wait times and denial of loyalty program benefits.
Business reply on Google
Hi, Virgil. We’re extremely sorry to read about your experience at our Los Angeles Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Incorrect additional rental charges and unresponsive customer support.
Business reply on Google
Hi, Michael. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Excessive wait times for shuttles and vehicle availability at LAX location.
Business reply on Google
Hi, Antonin. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Inaccessible customer support and incorrect return location information provided.
Business reply on Google
Hello, Tiffany. We’re sorry to read about your experience at our Los Angeles Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser, m.me/hertz to message us directly. Thank you for taking the time to leave us a review and providing us with this feedback.
Customer received unprofessional and disrespectful service from a staff member.
Business reply on Google
Hi, there. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
customer charged for extra days after returning rental vehicle
Business reply on Google
Hi, Keith. We’re extremely sorry to read about your experience at our Los Angeles International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Elite member experienced an excessive wait time for a rental car.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Los Angeles Hertz Car Rental location Siddig. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review.
Long wait times and rude staff attempted to charge extra fees.
Business reply on Google
Hi, Alessandro. We’re extremely sorry to read about your experience at our Los Angeles International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Deceptive upselling practices and suspected employee theft of personal property.
Business reply on Google
Hi, Matt. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Vehicle experienced mechanical failure and inadequate roadside assistance support.
Business reply on Google
Hi, Maricela. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
dirty vehicle provided with overdue maintenance and long wait times
Business reply on Google
Hi, Tobias. We’re extremely sorry to read about your experience at our Los Angeles International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Long wait times and lack of available rental cars for customers.
Business reply on Google
Hello, Kirk. We sincerely apologize for the wait time you experienced at our Los Angeles Airport Hertz Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
unresponsive road service and unfair charges for unusable rental vehicle
Business reply on Google
Hi, Charles. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Excessive wait times for shuttle and vehicle pickup due to staffing
Business reply on Google
I’m sorry to hear that your visit didn’t meet your expectations. Thank you for taking the time to write this review and leave us a rating. We appreciate your feedback.
Shuttle driver refused to stop for passengers at the airport.
Business reply on Google
Hi, Lolita. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Incorrect refueling fee charged despite vehicle being returned with more fuel