Hertz Car Rental - Los Angeles - Lax Marriott Hotel
🚙 Rental Cars · 5855 W Century Blvd · Los Angeles
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Hertz failed to provide reserved vehicle and forged customer signature on document
Business reply on Google
Hi, David. I am sorry to read about your experience at our Los Angeles Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Customer incorrectly charged for fuel despite returning vehicle with more gas.
Business reply on Google
Hi, Cameron. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental car not marked returned resulting in incorrect late fees
Business reply on Google
Hi, Kya. We’re extremely sorry to read about your experience at our Los Angeles Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer was incorrectly charged for fuel despite returning a full tank.
Business reply on Google
Hi, Alice. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff attempted unauthorized charges and exhibited aggressive, discriminatory behavior.
Business reply on Google
Hi, May. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer was incorrectly charged for an extra three hours of rental.
Business reply on Google
Hi, Kay. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reserved vehicle was unavailable and staff refused to provide a discount.
Business reply on Google
Hi, Randall. I am sorry to read about your experience at our Los Angeles Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
rental company forced unwanted insurance and towing coverage options
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Long wait times and vehicle provided in hazardous, filthy condition.
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Three hour wait for a reserved rental car with poor communication
Business reply on Google
Hi, Tosha! We’re extremely sorry to hear about your experience at our Los Angeles Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. Local management does make every attempt to staff appropriately for peak periods to avoid such delays. In the future, you can skip the line by joining our Gold Plus rewards program here: https://www.hertz.com/rentacar/member/enrollment/skinnyGold/fast Hope that helps!
Vehicle provided was in unsafe condition with multiple mechanical issues.
Business reply on Google
Hi, there. We’re extremely sorry to read about your experience at our Hertz LAX Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Excessive wait times and poor staff communication regarding vehicle availability.
Business reply on Google
Hi, Nicole . We’re extremely sorry to read about your experience at our Los Angeles Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer was incorrectly charged for fuel despite returning the vehicle correctly.
Hertz applied unauthorized and incorrect charges to the final rental bill.
Business reply on Google
Hi, Andrea. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz incorrectly claims vehicle was not returned despite proper drop off.
Business reply on Google
Hi, Kenneth. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Marriot Hotel Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
The rental vehicle was returned in an uncleaned and messy condition.
Business reply on Google
Hi, Alex. We're very sorry to read that you didn’t have a 5-Star experience with us at our Los Angeles Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Unexpected extra charges and unsafe vehicle provided by the agency.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Los Angeles Hertz Car Rental location, Thomas. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Customer charged for extra days despite returning vehicle on time
Business reply on Google
Hi, Kevin. We’re extremely sorry to read about your experience at our Los Angeles Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
customer experienced racial discrimination and received a faulty vehicle
Business reply on Google
Hi, there. We're very sorry to read that you didn’t have a 5-Star experience with us at our Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser m.me/hertz to message us directly in regards to your experience so we can further assist you. Thank you!
Customer overcharged for an unauthorized rental car upgrade
Business reply on Google
Hi, Alexander. We're very sorry to read that you didn’t have a 5-Star experience with us at our Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser m.me/hertz to message us directly in regards to your experience so we can further assist you. Thank you!