Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Reserved vehicle was unavailable upon arrival at the rental location.
Business reply on Google
Hi, Christine. We’re extremely sorry to read about your experience at our New York Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Hertz failed to provide a reserved rental car upon arrival
Business reply on Google
Hi, Caleb! We’re extremely sorry to hear about your experience at our New York Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. Local management does make every attempt to staff appropriately for peak periods to avoid such delays. In the future, you can skip the line by joining our Gold Plus rewards program here: https://www.hertz.com/rentacar/member/enrollment/skinnyGold/fast Hope that helps!
Rental car reservation was not honored due to overbooking
Business reply on Google
Hi, Lauren. I am sorry to read about your experience at our New York Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Reserved vehicle unavailable causing customer to miss a wedding event
Business reply on Google
Hi, Aylin. I am sorry to read about your experience at our New York Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Rental location lacked vehicles and provided a faulty car
Business reply on Google
Hi, Madison. We're very sorry to read that you didn’t have a 5-Star experience with us at our New York Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reserved vehicle unavailable and incorrect extension charges applied to account
Business reply on Google
Hi, Chris. We're very sorry to read that you didn’t have a 5-Star experience with us at our New York Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
website reservation modification issues and unresponsive customer service
Business reply on Google
Hi, Linda. We’re extremely sorry to read about your experience at our New York Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review
Long wait time due to understaffing at the rental counter.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our New York Hertz Car Rental location Amit. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Reserved vehicle unavailable and staff exhibited rude behavior
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our New York Hertz Car Rental location Steve. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Rude staff member refused to resolve reservation system error
Business reply on Google
Hi, Leah. We're very sorry to read that you didn’t have a 5-Star experience with us at our New York Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
The rental car had safety issues and the office had rats.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our New York Hertz Car Rental location Ryan. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Hertz failed to honor a reservation due to overbooking
Business reply on Google
Hello, Tyler. I’m very sorry to hear about your experience at our New York Hertz Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!
Staff were rude and verbally abusive to customers during vehicle pickup.
Staff provided incorrect vehicle information and displayed unprofessional behavior.
Business reply on Google
Hi, Patrick. We're very sorry to read that you didn’t have a 5-Star experience with us at our New York Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer was double charged and threatened by staff member
Business reply on Google
Hi, Alexander. We’re extremely sorry to read about your experience at our New York East 76th Street Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Car unavailable and forced upgrade with empty gas tank
Business reply on Google
Hi, Zachary. We're very sorry to read that you didn’t have a 5-Star experience with us at our East 76th Street Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Two hour wait for a reserved rental car
Business reply on Google
Hi, David. We’re extremely sorry to read about your experience at our New York Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
automated phone system disconnects calls and lacks live customer support
Business reply on Google
Hi, Tori . We’re extremely sorry to read about your experience at our New York Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Car rental unavailability caused a significant delay in travel plans.
Business reply on Google
Hi, Nicole. We’re extremely sorry to read about your experience at our Hertz E 76th St Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer waited two hours for a prepaid rental car reservation
Business reply on Google
Hi, Maelene. We're very sorry to read that you didn’t have a 5-Star experience with us at our New York Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!