Hertz Car Rental - Philadelphia - Frankford Avenue
🚙 Rental Cars · 7257 Frankford Ave · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Manager refused to replace vehicle with flat tire and threatened charges
Business reply on Google
Hi, George. We’re extremely sorry to read about your experience at our Philadelphia Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Manager refused to provide vehicle and charged cancellation fee.
Business reply on Google
Hi, Amber. We're very sorry to read that you didn’t have a 5-Star experience with us at our Philadelphia Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff member displayed rude and discriminatory behavior toward the customer.
Business reply on Google
Hi, Shani. We're very sorry to read that you didn’t have a 5-Star experience with us at our Philadelphia Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental vehicle had faulty door locks and ineffective windshield wipers.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Philadelphia Hertz Car Rental location. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. We truly hope this doesn't deter you from choosing us again for your future rental needs.
Customer arrived at a permanently closed rental location without prior notification.
Unfair fuel charges and excessive service fees applied to rental deposit.
Business reply on Google
Hi, Leonid. We're very sorry to read that you didn’t have a 5-Star experience with us at our Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser m.me/hertz to message us directly in regards to your experience so we can further assist you. Thank you!
Reserved vehicle model was consistently unavailable at pickup.
Business reply on Google
Hi, Susan. We're very sorry to read that you didn’t have a 5-Star experience with us at our Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser m.me/hertz to message us directly in regards to your experience so we can further assist you. Thank you!
Location closed early despite reservation and lack of customer support
Business reply on Google
Hi, Shaline. We’re extremely sorry to read about your experience at our Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Long wait times and poorly maintained rental vehicle provided
Business reply on Google
Hi Damaris. We’re extremely sorry to read about your experience at our Hertz car rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Rental car unavailable despite reservation and additional fees charged for relocation
Reserved car unavailable and staff forced upgrade at higher price
Rental denied despite prepaid debit card payment
Customer arrived for a confirmed reservation but was denied a vehicle.
Reserved vehicle was unavailable at the scheduled pickup time.
Staff refused service and failed to provide a reserved rental car.
customer has not received a refund after a canceled car rental
Rental car unavailable at scheduled pickup time without prior notification
Employee provided poor service, incorrect charges, and unprofessional conduct.
Vehicle smelled of smoke and staff refused to extend rental agreement.
The rental location had no vehicles available for a confirmed reservation.