Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer charged for damage they claim they did not cause.
Business reply on Google
Hi, Travis. We're very sorry to read that you didn’t have a 5-Star experience with us at our Phoenix Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Long wait times and failure to honor vehicle reservations
Business reply on Google
Hi, David. We’re extremely sorry to read about your experience at our Phoenix Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Hertz continues charging for a vehicle returned after a breakdown.
Business reply on Google
Hi, Merill. We're very sorry to read that you didn’t have a 5-Star experience with us at our Phoenix Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer was double charged and received incorrect information from support staff.
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our Phoenix Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff member was unprofessional and rude to the customer.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Phoenix Hertz Car Rental location Ahava. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Hertz location failed to open on time and lacked customer support
Business reply on Google
Hi, Ken. I am sorry to read about your experience at our Phoenix Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Business charges for rentals while closed without providing vehicles or refunds.
Business reply on Google
Hello. I’m very sorry to hear about your experience at our Phoenix Hertz Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!
unexpected fuel charges applied without prior notification or prepayment options
Business reply on Google
Hi, Jesse. We're very sorry to read that you didn’t have a 5-Star experience with us at our Phoenix - West Bell Rd. Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff provided incorrect information regarding vehicle delivery and availability.
Business reply on Google
We’re extremely sorry to read about your experience at our Phoenix Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Rental location closed earlier than advertised hours
Business reply on Google
Hi, Andy. We're very sorry to read that you didn’t have a 5-Star experience with us at our Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
reservation cancelled without notice and staff was unprofessional and rude
Business reply on Google
Hi, Lina. We’re extremely sorry to read about your experience at our Phoenix Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Reservation cancelled and customer forced to pay extra for alternative vehicle.
Business reply on Google
Hi, Hassan. We’re extremely sorry to read about your experience at our Phoenix Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Reserved vehicle class was unavailable and staff was rude
Business reply on Google
Hi, we’re extremely sorry to read about your experience. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Staff failed to locate reservation and falsely accused customer of pet hair.
Business reply on Google
Hi, SGT. We’re extremely sorry to read about your experience at our Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Staff failed to communicate and did not provide the reserved vehicle.
Business reply on Google
Hi, Damian. We’re extremely sorry to read about your experience at our Phoenix-Midway Auto Team HLE Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
rental location failed to provide reserved vehicle and ignored follow-up calls
Business reply on Google
Hi, Joanna. We're very sorry to read that you didn’t have a 5-Star experience with us at our Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser m.me/hertz to message us directly in regards to your experience so we can further assist you. Thank you!
Rental car reservation cancelled three hours before scheduled pickup time.
Business reply on Google
Hi, Matt. We're very sorry to read that you didn’t have a 5-Star experience with us at our Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser m.me/hertz to message us directly in regards to your experience so we can further assist you. Thank you!
Employees ignored the customer for twenty minutes while socializing.
Business reply on Google
Hi, we’re extremely sorry to read about your experience. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
payment terminal failure prevented the customer from picking up their rental
Business reply on Google
Hi, Courtney. We’re extremely sorry to read about your experience at our Phoenix Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Hertz failed to provide receipts and added unauthorized charges to account.