Hertz Car Rental - Phoenix - Phoenix Sky Harbor International Airport (PHX)
🚙 Rental Cars · 1805 E Sky Harbor Cir S · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rude staff and long wait times for rental car processing.
Business reply on Google
Hello, Krystal. We sincerely apologize for the wait time you experienced at our Phoenix Sky Harbor International Airport Hertz Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
Incorrect fuel charges and poor vehicle maintenance at Hertz location.
Business reply on Google
Hi, John. We're very sorry to read that you didn’t have a 5-Star experience with us at our Phoenix Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
The final rental charge exceeded the quoted price due to currency discrepancies.
Business reply on Google
Hi, Tyler. We’re extremely sorry to read about your experience at our Phoenix Sky Harbor International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer was incorrectly charged a four hundred dollar smoking fee.
Business reply on Google
Hi, Alan. We're very sorry to read that you didn’t have a 5-Star experience with us at our Phoenix Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff were unprofessional and made discriminatory comments regarding a reserved vehicle.
Business reply on Google
Hi, Hailey. I am sorry to read about your experience at our Phoenix Sky Harbor International Airport Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Staff member was rude and aggressive regarding an incorrect fuel charge.
Business reply on Google
Hi, Monica. We're very sorry to read that you didn’t have a 5-Star experience with us at our Phoenix Sky Harbor International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
unexpected additional charges and lack of transparency regarding rental vehicle costs
Business reply on Google
Hi, Max. We're very sorry to read that you didn’t have a 5-Star experience with us at our Phoenix Harbor Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer was incorrectly charged for gas despite returning a full tank.
Business reply on Google
Hi, Tanner. We’re extremely sorry to read about your experience at our Phoenix Sky Harbor International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Unavailable reserved vehicle and unexpected price increase at rental counter
Business reply on Google
Hi, Aaron. I am sorry to read about your experience at our Phoenix Sky Harbor International Airport Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Excessive wait times at the rental car pickup counter
Business reply on Google
Hi, Lisa. We’re extremely sorry to read about your experience at our Phoenix Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Long wait times due to understaffing and inefficient exit process.
Business reply on Google
Hi. We’re extremely sorry to read about your experience at our Phoenix Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Reservation cancelled without reason and rebooked at a higher price
Business reply on Google
Hi, Krish. We're very sorry to read that you didn’t have a 5-Star experience with us at our Phoenix Sky Harbor International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
customer charged cancellation fee due to unclear rental policy restrictions
Business reply on Google
Hello, Hersh. I’m very sorry to hear about your experience at our Phoenix Sky Harbor International Airport Hertz Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!
Customer overcharged for insurance and falsely accused of vehicle damage
Business reply on Google
Hi, Melanie. We're very sorry to read that you didn’t have a 5-Star experience with us at our Phoenix Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
unauthorized charges and hostile staff behavior during vehicle return
Business reply on Google
Hi, Thomas. We’re extremely sorry to read about your experience at our Phoenix Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Rental car leaked oil and staff provided rude customer service
Business reply on Google
Hi, Sabrina. We're very sorry to read that you didn’t have a 5-Star experience with us at our Phoenix Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer charged for microscopic dents detected by automated scanner
Business reply on Google
Hi, Hank. We're very sorry to read that you didn’t have a 5-Star experience with us at our Phoenix Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz refused to honor reservation and denied a refund
Business reply on Google
Hi, Richard. We’re extremely sorry to read about your experience at our Phoenix Sky Harbor International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer was incorrectly charged eighty dollars for fuel after returning vehicle.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Phoenix Hertz Car Rental location Namtab. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Employee created unauthorized reservation and charged customer for an unrequested upgrade.
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our Phoenix Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!