Hertz Car Rental - San Antonio - San Pedro Avenue
🚙 Rental Cars · 10010 San Pedro Ave Ste 101 · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
unreliable vehicle availability and dishonest staff regarding reservation management
Business reply on Google
Hi, Joe. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reserved vehicle was unavailable without prior notification or adequate staff assistance.
Business reply on Google
Hi, Celina. I am sorry to read about your experience at our San Antonio Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Rental location was closed at the scheduled pickup time.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our San Antonio Hertz Car Rental location Sam. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. We truly hope this doesn't deter you from choosing us again for your future rental needs.
Location closed at pickup time and lacked proper signage.
Business reply on Google
Hi, Maria. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Incorrect vehicle provided, dirty condition, and erroneous extra day charge.
Business reply on Google
Hi, Darian. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Long wait times and incorrect fuel level provided at rental pickup.
Company charged for prepaid EV service and failed to provide refund.
Business reply on Google
Hi, Devin. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer charged upgrade fee after staff promised it would be waived
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff refused to honor reservation despite confirmed booking and displayed rude behavior.
Business reply on Google
Hi, Alicia. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reserved vehicle was unavailable upon arrival at the rental location
Business reply on Google
Hi, Tiffany. I am sorry to read about your experience at our San Antonio Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Vehicle unavailability and delayed refund processing for the customer.
Business reply on Google
Hi, Jason. We’re extremely sorry to read about your experience at our Hertz San Pedro Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Poor customer support, broken online check-in, and inadequate vehicle pickup area.
Business reply on Google
Hi, Cheryl. We’re extremely sorry to read about your experience at our San Antonio Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Hertz failed to honor a confirmed car reservation without providing alternatives.
Business reply on Google
Hi, Jeff. We’re extremely sorry to read about your experience at our San Antonio - San Pedro Ave. Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Location refused to honor reservation price for an upgraded vehicle
Business reply on Google
Hi, Rusty. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
The rental car provided was incorrect and in filthy condition.
Business reply on Google
Hi, Carla. We’re extremely sorry to read about your experience at our San Antonio Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Hertz failed to provide the reserved vehicle due to overbooking
Business reply on Google
Hi. We’re extremely sorry to read about your experience at our San Antonio Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Rental location refused to honor original price for an upgraded vehicle.
Business reply on Google
Hi, Delilah. We’re extremely sorry to read about your experience at our San Antonio - North Park Lincoln Mercury Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Vehicle provided had non-functional tail lights and required maintenance.
Business reply on Google
Hi, Twyla. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental car reservation was unavailable upon arrival due to overbooking.
Business reply on Google
Hi, Gianna. We’re extremely sorry to read about your experience at our Hertz North Park Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Reserved vehicle was unavailable despite guaranteed availability status
Business reply on Google
Hi. We’re extremely sorry to read about your experience at our location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and appreciate your review.