Hertz Car Rental - San Antonio - Marriott Rivercenter
🚙 Rental Cars · 101 Bowie St · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait time and uncleaned vehicle provided by staff
Business reply on Google
Hi, Alan. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
The business location is unclear and they do not answer phones.
Business reply on Google
Hi, Derek. We’re extremely sorry to read about your experience at our San Antonio Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Rental car had mechanical issues and customer service was unresponsive.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our San Antonio Hertz Car Rental location, JD. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Incorrect billing and unsafe vehicle condition with multiple maintenance issues.
Business reply on Google
Hi, Jacqueline. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reservation cancelled due to lack of available vehicles
Business reply on Google
Hi. We’re extremely sorry to read about your experience at our location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and appreciate your review.
unauthorized daily upgrade charges applied to corporate rental contract
Business reply on Google
Hi, Omar Amwas. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reserved vehicle unavailable despite other vehicles being present on the lot.
Hertz location was unstaffed during scheduled operating hours
Business reply on Google
Hi, Ralph. We’re extremely sorry to read about your experience at our Hertz Downtown River Center Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Hertz failed to provide a reserved vehicle due to overbooking.
Business reply on Google
Hi, John. We’re extremely sorry to read about your experience at our San Antonio Hertz Car Rental location. Normally, our inventory of vehicles is more than sufficient to meet confirmed reservations. However, on occasion, customers don't return their vehicle as expected, thus resulting in shortages that cannot be overcome immediately. We're always striving to improve and as a result, we will forward this to local management for review. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Excessive wait time for a reserved rental car caused missed event.
Business reply on Google
Hi, Robert. We’re very sorry to see that you didn’t have a 5-Star experience at our San Antonio Hertz Car Rental location. We assure you this is definitely not our normal standard of service. We would appreciate the opportunity to review your concerns. Please copy and paste the following link to your browser, m.me/hertz to message us directly. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs. Thank you!
Customer charged for not charging electric vehicle after poor staff advice
Business reply on Google
Hi, Marnie. We’re extremely sorry to read about your experience at our Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
The rental company failed to honor a confirmed vehicle reservation.
Business reply on Google
Hi, Nic. We’re extremely sorry to read about your experience at our San Antonio Hertz Car Rental location. Normally, our inventory of vehicles is more than sufficient to meet confirmed reservations. However, on occasion, customers don't return their vehicle as expected, thus resulting in shortages that cannot be overcome immediately. We're always striving to improve and as a result, we will forward this to local management for review. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Inconsistent opening hours and incorrect fuel charges caused billing discrepancies.
Business reply on Google
Hi, we’re extremely sorry to read about your experience. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Rental car reservation cancelled due to extreme overbooking
Business reply on Google
Hi, Tracy. We’re extremely sorry to read about your experience at our Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Company attempted to charge for damages after vehicle return.
Business reply on Google
Hi, Ryan. We're very sorry to read that you didn’t have a 5-Star experience with us at our Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser m.me/hertz to message us directly in regards to your experience so we can further assist you. Thank you!
Rental car reservation cancelled without alternative options provided
Staff was rude and failed to provide a reserved rental car.
rental car unavailable and refund request denied by staff
Hertz location failed to open for a scheduled rental appointment.
Hertz agent repeatedly placed the customer on hold without returning.
Business reply on Google
Sean, all feedback from our customers is very important to make improvements for our company to provide the best service. We want to let you know that this type of experience is certainly not a common practice of our company and we would in no way want you to feel that this is the case. Please be assured your message will be shared with the proper team in hopes of preventing this from occurring in the future. ~Alexa