Hertz Car Rental - San Antonio - I-35 Frontage Road
🚙 Rental Cars · 11723 I-35 Frontage Rd · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Company falsely claims keys were not returned and charges late fees
Business reply on Google
We regret to learn that your experience at our San Antonio Hertz Car Rental did not meet your expectations. We appreciate you taking the time to share your feedback with us, as it is valuable to our continuous improvement.
Unsafe vehicle condition and poor customer service at rental location
Business reply on Google
Hi, Ron. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental vehicle provided with unsafe tires and falsified billing records.
Business reply on Google
Hi, Brandon. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff refused to honor reservation policy and attempted to overcharge customer.
Business reply on Google
Hi, Julian. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Vehicle issues and poor customer service during exchange process.
Business reply on Google
Hi, Lexi. We’re extremely sorry to read about your experience at our San Antonio Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer service agent repeatedly hung up on the caller.
Business reply on Google
Hi, Izzy. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Vehicle was dirty, damaged, and customer service was unreachable.
Business reply on Google
Hi, Cami. We’re extremely sorry to read about your experience at our San Antonio Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Reservation not honored and vehicle provided with incomplete fuel level
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our San Antonio Hertz Car Rental location Paul. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Vehicle provided was dirty and smelled strongly of marijuana.
Business reply on Google
Hi, Ruth. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental car was remotely disabled due to being one day overdue
Business reply on Google
Hi, Joe. We’re extremely sorry to read about your experience at our San Antonio Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Electric vehicle range is insufficient for professional ride-sharing work.
Business reply on Google
Hello!. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Vehicle was dirty and customer received an unexpected, unauthorized charge.
Business reply on Google
Hi, Cynthia. We’re extremely sorry to read about your experience at our San Antonio Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Unauthorized charges were made to the customer's account after rental return.
Business reply on Google
Hi, Adrian. We’re extremely sorry to read about your experience at our San Antonio Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff failed to process accident report leading to unauthorized bank charges
Business reply on Google
Hi, Lydia. We’re extremely sorry to read about your experience at our Hertz I35 Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Rental vehicle was dirty, damaged, and provided poor customer service.
Hertz failed to provide rental and has not issued a refund
Unprofessional staff, poor communication, and unexpected rental policy restrictions.
Hidden fees, vehicle cleanliness issues, and poor customer service.
The rental vehicle provided was filthy inside and out.
Rude staff and excessive wait time for a rental vehicle.