Hertz Car Rental - San Antonio - San Antonio International Airport (SAT)
🚙 Rental Cars · 9559 Airport Blvd · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer charged an unexpected cleaning fee for vehicle exterior washing.
Business reply on Google
Hi, Brandon. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
The rental vehicle had an overwhelming smell of nicotine and smoke.
Business reply on Google
Hi, Sierra. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental denied due to card policy despite full prepayment
Business reply on Google
Hi, Benjamin. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Long wait time for a reserved vehicle due to inventory issues.
Business reply on Google
Hi, Louise! We’re extremely sorry to hear about your experience at our San Antonio Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. Local management does make every attempt to staff appropriately for peak periods to avoid such delays. We're always striving to improve and truly appreciate your review.
customer denied refund for unrented vehicle after failing payment requirements
Business reply on Google
Hi, Ryan. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Excessive wait time and unprofessional manager behavior at rental counter.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our San Antonio International Airport Hertz Car Rental location Kallie. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
The rental vehicle was returned in an unclean condition.
Business reply on Google
Hi, Diane. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
unclear rental policies and excessive unauthorized holds on customer funds
Business reply on Google
Hi, Jay. We’re extremely sorry to read about your experience at our San Antonio Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Automated damage assessment system falsely accuses customers of vehicle damage.
Business reply on Google
Hi, Brad. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Automated system falsely charging customer for non-existent vehicle damage
Business reply on Google
Hi, Taji. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Unsafe vehicle provided and incorrect charges applied after early return
Business reply on Google
Hi, Raviteja. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff refused to assist with reservation issues or provide a refund
Business reply on Google
Hello. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff failed to provide the reserved vehicle and misidentified the booking.
Business reply on Google
Hi, Christopher. We’re extremely sorry to read about your experience at our San Antonio International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Excessive deposit, long wait times, and poorly maintained rental vehicle.
Business reply on Google
Hi, Cody. We’re extremely sorry to read about your experience at our San Antonio Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
rental vehicle provided with a faulty key fob and warning light
Business reply on Google
Hi, Bill. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Lack of available rental vehicles and poor customer service experience.
Business reply on Google
Hi, Callifam. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Vehicle downgrade, poor customer service, and rigid identification policy enforcement.
Business reply on Google
Hi, Lynn. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reserved vehicle was given to another customer instead of the renter
Business reply on Google
Hi, Diego. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Company added false fuel charges despite proof of a full tank.
Business reply on Google
Hi, Page. We’re very sorry to read that you didn’t have a 5-Star experience with us at our San Antonio – San Antonio International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
long wait times despite having a confirmed reservation
Business reply on Google
Hi, Shedrick. We’re extremely sorry to read about your experience at our San Antonio Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.