Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rental agency refused the credit card used for the booking.
Long wait time for a rental car due to understaffing.
Business reply on Google
Hello, Johanna. We sincerely apologize for the wait time you experienced at our San Diego Hertz Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
Confirmed rental car reservation was unavailable upon arrival
Customer charged for unavailable rental car and unable to obtain refund
Business reply on Google
Hi, Dale. I am sorry to read about your experience at our San Diego Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
The rental agency failed to honor a confirmed vehicle reservation.
Business reply on Google
Hi, Connor. I am sorry to read about your experience at our San Diego Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Customer experienced long wait times due to understaffing at rental location.
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Diego Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
customer charged additional fees despite prepaid online reservation
Business reply on Google
Hi, Ronald. We’re extremely sorry to read about your experience at our San Diego Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer was incorrectly charged for fuel despite returning the car correctly.
Rental vehicle unavailable and refund denied by staff
Business reply on Google
Hi, Jessica. We’re extremely sorry to read about your experience at our San Diego Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Reserved vehicle was unavailable without prior notification.
Business reply on Google
Hi, Julia. We’re extremely sorry to read about your experience at our Hertz W Laurel St Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Rental location closed unexpectedly and failed to provide reserved vehicle.
Long wait times due to insufficient staffing at the rental counter.
Business reply on Google
Hi, Barbarah. We’re extremely sorry to read about your experience at our San Diego Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Vehicle had unpleasant odor and incorrect fuel level upon pickup.
Business reply on Google
Hi, Viktoria. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Diego Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
The rental car was dirty and staff were unhelpful.
Excessive wait times due to understaffing at the rental location.
Customer was denied service due to uncommunicated business closing hours.
Excessive wait times due to manager refusing to release uncleaned vehicles
Vehicle door locks and driver seat mechanism were malfunctioning and unsafe.
Overcharged for smaller vehicle with faulty equipment and poor car condition.
unauthorized charges were applied to the customer's credit card