Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rental location closed requiring rebooking and complex refund process
Business reply on Google
Hi, Jack. We’re extremely sorry to read about your experience at our San Jose Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer charged extra for an upgrade due to vehicle unavailability
Business reply on Google
Hi, Alex. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reserved vehicle was unavailable and price was not honored
Business reply on Google
Hi, Malachy. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
The rental location failed to provide a reserved vehicle.
Business reply on Google
Hi, Victor. I am sorry to read about your experience at our San Jose Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Reserved vehicle unavailable and staff refused complimentary upgrade
Business reply on Google
Hi, Mark. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff refused service at closing time despite customer arrival
Business reply on Google
Hi, Jen. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
The front desk staff member displayed a rude and dismissive attitude.
Business reply on Google
Hi, Daniel. We’re extremely sorry to read about your experience at our San Jose Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
The rental location had no vehicles available for the reservation.
Business reply on Google
Hi, Irania. We’re extremely sorry to read about your experience at our San Jose Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Store was unstaffed during posted business hours
Business reply on Google
Hi, Yuan. We’re extremely sorry to read about your experience at our San Jose Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Reserved vehicle was unavailable due to overbooking without prior notification.
Business reply on Google
Hi, there. We're very sorry to read that you didn’t have a 5-Star experience with us at our Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
unauthorized charges and poor staffing caused rental cancellation
Business reply on Google
Hi, Sarah. We’re extremely sorry to read about your experience at our San Jose Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Rental car was unavailable despite a confirmed reservation
Business reply on Google
Hi, Jessica. We’re extremely sorry to read about your experience at our San Jose Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Reservation confirmed but no vehicle available upon arrival at closed location
Business reply on Google
Hi, David. We’re extremely sorry to read about your experience at our San Jose Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Reserved vehicle unavailable at location with unhelpful staff assistance
Business reply on Google
Hi, Wendy. We're very sorry to read that you didn’t have a 5-Star experience with us at our Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser m.me/hertz to message us directly in regards to your experience so we can further assist you. Thank you!
Staff and manager were rude and unprofessional during the rental process.
Business reply on Google
Thank you for taking the time to rate & tell us about your experience with us, Christi. We truly hate to see that your experience was less than satisfactory, and we will be looking into this location about your experience. We hope you will give us a chance to provide you with a more positive experience in the future. Thank you for taking the time to share feedback about your experience. -Bob
Customer experienced long hold times and lack of vehicle availability.
Business reply on Google
Thank you for taking the time to rate & tell us about your experience with us, Sandra. We hate to see that your experience was less than satisfactory. We hope you will give us a chance to provide you with a more positive experience in the future. We appreciate the feedback. -Bob
Customer service representatives repeatedly hung up on the caller.
Business reply on Google
Guadalupe , it's upsetting to see that we couldn't provide you with the stellar experience that we expect for our customers. We fully understand your frustration with this situation. Could you do us a favor and call us at: 1-800-334-1705 or email us at: https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsView.jsp?CUS_key=2&CUS_keyText=A%20Past%20Rental%20-%20Billing%20Questions%20or%20Comments/Feedback&CUS_routing=P&CUS_category=CON_US_PAST_RENTAL ~Lynda
Hertz failed to provide a reserved large vehicle for the customer.
Rental location was closed despite confirmed reservation and customer service errors.
The rental car was dirty and had a strong unpleasant odor.