Hertz Car Rental - San Jose - San Jose Mineta International Airport (SJC)
🚙 Rental Cars · 1659 Airport Blvd · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff provided rude service and failed to address vehicle cleanliness issues.
Business reply on Google
Hi, Yuting. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Long wait times and incorrect billing charges for rental vehicle
Business reply on Google
Hi, Anna. We’re extremely sorry to read about your experience at our San Jose Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Incorrect additional driver charges and unauthorized price increases applied to rental.
Business reply on Google
Hi, there. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
customer unable to contact local branch by phone or electronic means
Business reply on Google
Hi, Krell. We’re extremely sorry to read about your experience at our San Jose Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Hertz charged for fuel despite the tank being returned full.
Business reply on Google
Hi, Anthony. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
unauthorized fuel charges applied despite returning car with full tank
Business reply on Google
Hello. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff member falsely claimed customer credit card was declined as joke
Business reply on Google
Hi. We’re extremely sorry to read about your experience at our San Jose Mineta International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Manager was unavailable for an hour causing long customer wait times
Business reply on Google
Hi, Angela. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
customer charged for late return despite returning vehicle early
Business reply on Google
Hi, Lucy. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental car smelled of marijuana and customer was wrongly charged cleaning fee
Business reply on Google
Hi, Ramsey. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz issued a false damage claim after poor vehicle and service.
Business reply on Google
Hi, Sarah. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Unjustified car wash fee charged after rental return
Business reply on Google
Hi, Hoa. We’re extremely sorry to read about your experience at our San Jose Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
customer service failed to address a dangerous cracked windshield
Business reply on Google
Hi, Shenelle. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff member prioritized walk-in customers and threatened to cancel existing reservation.
Business reply on Google
Hi, Juan. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Vehicles are unavailable and staff provide discourteous customer service.
Business reply on Google
Hi, Douglas. We’re extremely sorry to read about your experience at our San Jose Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Inaccurate reservation instructions and poor staff conduct regarding vehicle availability.
Business reply on Google
Hi, Lul. We’re extremely sorry to read about your experience at our San Jose Mineta International Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Incorrect fuel charges applied to rental car return
Business reply on Google
Hi, N Shah. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Mineta International Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hertz charged for fuel despite the tank being returned full.
Business reply on Google
Hi, Brandon. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Mineta International Airport Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer denied rental due to an erroneous unpaid balance on account.
Business reply on Google
Hi, Mike. We’re extremely sorry to read about your experience at our San Jose Mineta International Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Hertz gave away a reserved vehicle without notifying the customer
Business reply on Google
Hi, Steve. I am sorry to read about your experience at our San Jose Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.