Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer charged an extra cleaning fee for minor dog hair.
Business reply on Google
Hi, Kirk. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reservation cancelled due to lack of inventory and poor customer support
Business reply on Google
Hi, Matt. We’re extremely sorry to read about your experience at our San Jose Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Website allows reservations for unavailable vehicles and provides faulty replacements.
Business reply on Google
Hi, Matthew. We’re extremely sorry to read about your experience at our San Jose Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
The rental location cancelled the reservation due to vehicle unavailability.
Business reply on Google
Hi, Paul. I’m very sorry to hear that your experience at our San Jose Hertz Car Rental didn’t meet your expectations. This isn’t the level of service we strive to provide. We truly hope you’ll give us another chance in the future. Thank you for your feedback!
Hertz cancelled a confirmed reservation due to overbooking
Business reply on Google
Hi, Dominick. We’re extremely sorry to read about your experience at our San Jose Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
unprofessional staff behavior and faulty vehicle provided
Business reply on Google
Hi, Sutharsan. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental car unavailable at reserved price requiring an expensive upgrade
Business reply on Google
Hi, Ali. I am sorry to read about your experience at our San Jose Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Hertz failed to provide the reserved vehicle and attempted an upsell
Business reply on Google
Hi, Xianzhi. I am sorry to read about your experience at our San Jose Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Staff refused service during scheduled reservation time due to lunch break.
Business reply on Google
Hi, Mazen. We’re extremely sorry to read about your experience at our San Jose Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff member was rude and refused to assist during lunch hour.
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reservation was not honored due to lack of available vehicles
Business reply on Google
Hi, Ana. I am sorry to read about your experience at our San Jose Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
Customer denied reserved vehicle due to alleged discrimination
Business reply on Google
Hi, Bansi. We take matters like this very seriously and would like to look into this matter. Please visit https://www.hertz.com/us/en/support and contact us with your reservation number, full name and relation to the primary renter, along with further details of your situation so we can look into this for you. Thank you!
Reserved electric vehicle was unavailable and provided gas car was dirty
Business reply on Google
Hi, Mike. We’re extremely sorry to read about your experience at our San Jose Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff member ignored customer and caused a one hour wait.
Business reply on Google
Hi, FRN. We’re extremely sorry to read about your experience at our San Jose Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Rental car was unavailable at reservation time and vehicle was unclean.
Business reply on Google
Hi, Xiaobin. We’re extremely sorry to read about your experience at our San Jose Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Rude management provided damaged and unclean rental vehicles.
Business reply on Google
Hi, Deenash. We're very sorry to read that you didn’t have a 5-Star experience with us at our Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Location opened late and failed to provide reserved vehicle
Business reply on Google
Hi, we’re extremely sorry to read about your experience. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Multiple vehicle malfunctions and incorrect billing charges by rental agency
Business reply on Google
Hi, Jenny. We’re extremely sorry to read about your experience at our San Jose Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Reserved vehicle unavailable and refund process is delayed
Business reply on Google
Hi. We’re extremely sorry to read about your experience at our San Jose Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.
Reserved vehicle unavailable and forced to pay extra for replacement
Business reply on Google
Hi, Emmily. We’re extremely sorry to read about your experience at our San Jose Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and as a result, we will forward this to local management for review.