Hertz Car Rental - San Jose - Ridder Park Drive
🚙 Rental Cars · 725 Ridder Park Dr #95 · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Company refused to refund service fee after failing to provide car
Business reply on Google
Hello, Kichoo. I’m very sorry to hear about your experience at our San Jose Hertz Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!
Staff member was rude and kept customer on hold for hour
Business reply on Google
Hi, Khush. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Poor communication and administrative errors led to false vehicle theft reporting.
Business reply on Google
Hi, ben. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff refused to honor reservation terms and exhibited unprofessional behavior.
Business reply on Google
Hi, Rodrigo. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff member exhibited unprofessional and rude behavior toward the customer.
Business reply on Google
Hi, Ricardo. We’re extremely sorry to read about your experience at our San Jose Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Location lacks advertised inventory and forces expensive vehicle upgrades
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our San Jose Hertz Car Rental location Daniel. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Hertz failed to honor reservation and charged an inflated price.
Business reply on Google
Hi, Gagan. I am sorry to read about your experience at our San Jose Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
The company overcharged the customer and refused to issue a refund.
Business reply on Google
Hello, Ulvi. I’m very sorry to hear about your experience at our San Jose Hertz Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!
reservation not honored and customer was upcharged for a new booking
Business reply on Google
Hi, Yash. We're very sorry to read that you didn’t have a 5-Star experience with us at our Sunnyvale Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff ignored customers and attempted to double charge for a rental.
Business reply on Google
Hi, Bugra. We’re extremely sorry to read about your experience at our San Jose Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff closed the office early and refused to honor the appointment.
Business reply on Google
Hello, Paula. I’m very sorry to hear about your experience at our San Jose Hertz Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!
Staff were disrespectful and lacked professional customer service skills.
Business reply on Google
Hi, Machine. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff failed to provide scheduled pickup and provided a damaged vehicle.
Business reply on Google
Hi, Akash. We’re extremely sorry to read about your experience at our San Jose Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
unexpected credit card charges and poor customer service communication
Business reply on Google
Hello. I’m very sorry to hear about your experience at our San Jose Hertz Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!
Unexpected toll charges and failure to honor rental reservation
Business reply on Google
Hi, Marcus. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
website functionality issues and deceptive vehicle reservation practices at local branches
Business reply on Google
Hi, Robert. We’re extremely sorry to read about your experience at our San Jose Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Reserved vehicle unavailable and staff provided unprofessional service
Business reply on Google
Hi, Prabhat. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental car unavailable despite reservation and staff refused refund and service
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer falsely accused of causing pre-existing damage to rental vehicle.
Business reply on Google
Hi, Scheherazade. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Jose Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
reservation cancelled without notification due to lack of vehicle availability
Business reply on Google
Hi, Amanda. I am sorry to read about your experience at our San Jose Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.