Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times for reserved vehicles due to insufficient staffing.
Business reply on Google
Hi, Tom. We’re extremely sorry to read about your experience at our Seattle Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Hertz failed to check in vehicle resulting in excessive unauthorized charges
Business reply on Google
Hi, Lucas. We’re extremely sorry to read about your experience at our Seattle Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Long wait times and poor facility conditions at the rental location.
Business reply on Google
Hi, Dan. We’re extremely sorry to read about your experience at our Seattle Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Reserved vehicle was unavailable at the scheduled pickup time
Business reply on Google
Hi, Kaho. We’re extremely sorry to read about your experience at our Seattle Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Long wait times and lack of reserved vehicle availability
Business reply on Google
Hello, Kimber. We sincerely apologize for the wait time you experienced at our Seattle Hertz Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
Excessive wait times for rental car pickup despite having reservations.
Business reply on Google
Hello, Kevin. We sincerely apologize for the wait time you experienced at our Seattle Hertz Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
Excessive wait times for car pickup despite Gold member status
Business reply on Google
Hello, Nitin. We sincerely apologize for the wait time you experienced at our Seattle Hertz Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
Staff displayed discriminatory behavior and the rental vehicle was not clean.
Business reply on Google
Hi, Abdulla. We take matters like this very seriously, and would like to look into this matter. We're very sorry to read that you didn’t have a 5-Star experience with us at our Seattle Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support send us your reservation/rental record number, the primary renter's first and last name, relation to the primary renter, along with further details of your situation so we can look into this for you today. Thank you!
Long wait times, uncleaned vehicle, and poor insurance claim processing support.
Business reply on Google
Hi, Richard. We're very sorry to read that you didn’t have a 5-Star experience with us at our Seattle Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer experienced long wait times and rude staff behavior.
Business reply on Google
Hi, Leanna. We're very sorry to read that you didn’t have a 5-Star experience with us at our Seattle Hertz Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.hertz.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Long wait times and lack of vehicle availability at rental counter
Business reply on Google
Hi, Fred. I’m very sorry to hear that your experience at our Seattle Hertz Car Rental didn’t meet your expectations. This isn’t the level of service we strive to provide. We truly hope you’ll give us another chance in the future. Thank you for your feedback!
Long wait time and unhelpful staff resulted in no vehicle provided.
Business reply on Google
Hello, Stephanie. I’m very sorry to hear about your experience at our Seattle Hertz Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!
Difficult location access and long wait times at the rental counter.
Business reply on Google
Hi. I’m very sorry to hear that your experience at our Seattle Hertz Car Rental didn’t meet your expectations. This isn’t the level of service we strive to provide. We truly hope you’ll give us another chance in the future. Thank you for your feedback!
Long wait times and failure to provide the reserved vehicle class.
Business reply on Google
Hi, Ghalib. I’m very sorry to hear that your experience at our Seattle Hertz Car Rental didn’t meet your expectations. This isn’t the level of service we strive to provide. We truly hope you’ll give us another chance in the future. Thank you for your feedback!
Personal property lost in rental vehicle and unhelpful staff assistance
Business reply on Google
Hi, Evan. We’re extremely sorry to read about your experience at our Seattle Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Excessive wait times and difficult access to the rental facility.
Business reply on Google
Hi, Vincny. We’re extremely sorry to read about your experience at our Seattle Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Poor signage and unclear directions to the rental location.
Business reply on Google
Hi, Vanesa. We’re extremely sorry to read about your experience at our Seattle Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Excessive wait time for a pre-booked rental car
Business reply on Google
Hello, Akshata. We sincerely apologize for the wait time you experienced at our Seattle Hertz Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
Hertz overbooked and demanded a surcharge for an available vehicle.
Business reply on Google
Hi, Ali. I am sorry to read about your experience at our Seattle Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.
excessive wait times for rental car and poor customer service
Business reply on Google
Hi, John. I am sorry to read about your experience at our Seattle Hertz Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.