HonorHealth Urgent Care - Glendale - Happy Valley Road
🩺 Health & Wellness · 3730 W Happy Valley Rd #100 · Glendale
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Prescriptions were incorrectly sent to two different pharmacy locations.
Business reply on Google
Hi there, thank you for taking the time to leave a review. We would appreciate the opportunity to reach out to discuss these concerns and connect you with the patient relations coordinator. If you are open to a further conversation, please email your contact information including your full name, phone number and date of birth to [email protected].
Staff displayed unprofessional conduct and dismissed patient concerns.
Business reply on Google
Hi there, thank you for taking the time to leave a review. We would appreciate the opportunity to reach out to discuss these concerns and connect you with the patient relations coordinator. If you are open to a further conversation, please email your contact information including your full name, phone number and date of birth to [email protected].
Medical staff failed to diagnose pneumonia and serious respiratory illnesses.
Business reply on Google
Jennifer, thank you for taking time to share this feedback. We take your care concerns very seriously. We would appreciate the opportunity to reach out to discuss both you and your son's experiences and the quality of care you both recently received. If you're open to a conversation, please email your contact information including your name, date of birth and phone number and your son's to [email protected] and we will connect you with patient relations.
Long wait time and unprofessional staff behavior at urgent care.
Business reply on Google
Hi there, thank you for taking the time to leave a review. We would appreciate the opportunity to reach out to discuss these concerns and connect you with the patient relations coordinator. If you are open to a further conversation, please email your contact information including your full name, phone number and date of birth to [email protected].
Doctor refused to prescribe antibiotics for a worsening infection.
Business reply on Google
Hi Tommi, thank you for taking time to share this important feedback. We want every patient to feel truly valued and cared for at HonorHealth. We would appreciate the opportunity to reach out to discuss your concerns and the quality of care you recently received. If you're open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected].
Inadequate medication dosage prescribed based on patient weight
Business reply on Google
Wil, thank you for taking time to share this feedback. We take your care concerns very seriously. We would appreciate the opportunity to reach out to discuss your experience and the quality of care you recently received. If you're open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected] and we will connect you with patient relations.
Medical staff dismissed severe symptoms and delayed urgent hospital transfer.
Business reply on Google
Julianne, thank you for taking time to share this feedback. We take your care concerns very seriously. We would appreciate the opportunity to reach out to discuss your experience and the quality of care you recently received. If you're open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected] and we will connect you with patient relations.
The medical staff provided poor communication and lacked patient care.
Business reply on Google
Hi Becki, thank you for taking time to share this important feedback. We want every patient to feel truly valued and cared for at HonorHealth. We would appreciate the opportunity to reach out to discuss your concerns and the quality of care you recently received. If you're open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected].
Doctor refused caregiver entry and performed incorrect medical procedure
Business reply on Google
We take these care concerns very seriously and would appreciate the opportunity to learn more about your client's experience. Please have your client or their medical point of contact email their contact information including the patient's name, a preferred phone number and the patient's date of birth to [email protected] so we can connect them with the patient relations coordinator.
Staff provided dangerous medical advice regarding a potential rabies exposure.
Business reply on Google
Lillian, thank you for taking time to share this feedback. We take your care concerns very seriously. We would appreciate the opportunity to reach out to discuss your experience. If you're open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected] and we will connect you with patient relations.
Long wait time to see a doctor after check-in
Business reply on Google
Hi Keith, thank you for taking time to share your concerns regarding the wait time for your recent appointment. Your concerns have been shared with the practice manager. If you’re open to a conversation or if there is anything we can do to make this right, please email your contact information including your name, date of birth and phone number to [email protected].
excessive wait times and discriminatory scheduling practices for workers compensation…
Business reply on Google
Hello, Sam. At HonorHealth, we want to assure you our top priority is making sure every patient feels truly valued and cared for. We take your concerns very seriously and would greatly appreciate the opportunity to connect you with the patient relations coordinator to further discuss your concerns. If you are open to a further conversation, please email [email protected] with your name, date of birth and phone number. Thank you.
Staff were dismissive and provided poor quality of care.
Business reply on Google
Julia, thank you for taking time to share this feedback. We take your care concerns very seriously. We would appreciate the opportunity to reach out to discuss your experience and the quality of care you recently received. If you're open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected] and we will connect you with Medical Center leadership.
Receptionist displayed unprofessional and rude behavior during the check-in process.
Business reply on Google
Hi Abby, thank you for taking time to share this feedback regarding your experience with our team members. We would appreciate the opportunity to connect you with the patient relations coordinator to discuss your concerns and learn more about your experience. If you’re open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected].
Staff refused care for an infant despite prior confirmation of eligibility.
Business reply on Google
Hello Helen, thank you for taking the time to leave a review. We value your feedback and would like to address your concerns directly. If you're open to a conversation with the practice's leadership team, please email your contact information including your name, date of birth and phone number to [email protected].
staff failed to follow up on prescription request after initial visit
Business reply on Google
Hi Maryam, thank you for taking time to share this important feedback. We want every patient to feel truly valued and cared for at HonorHealth. We would appreciate the opportunity to reach out to discuss your concerns and the quality of care you recently received. If you're open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected].
Receptionist was unprofessional and dismissive regarding a medical emergency.
Business reply on Google
Hi Bonny, thank you for taking time to share this feedback regarding your experience with one of our team members. We would appreciate the opportunity to connect you with the patient relations coordinator to discuss your concerns and learn more about your experience. If you’re open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected].
Front desk staff was rude and lacked empathy during check-in.
Business reply on Google
Hi Michelle, thank you for taking time to share this feedback regarding your experience with one of our team members. We would appreciate the opportunity to connect you with the patient relations coordinator to discuss your concerns and learn more about your experience. If you’re open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected].
delayed prescription processing and failure to provide contact information to pharmacy
Business reply on Google
Hi Shannon, thank you for taking time to share this important feedback. We want every patient to feel truly valued and cared for at HonorHealth. We would appreciate the opportunity to reach out to discuss your concerns and the quality of care you recently received. If you're open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected].
Long wait time despite having a scheduled appointment.