HonorHealth Urgent Care - Phoenix - East Bell Road
🩺 Health & Wellness · 17015 N 7th St #100 · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to explain test results or provide a treatment plan.
Business reply on Google
Thank you for taking time to share this feedback. We take your care concerns very seriously. We would appreciate the opportunity to reach out to discuss your experience and the quality of care you recently received. If you're open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected] and we will connect you with patient relations.
Urgent care refused to accept patient near closing time.
Business reply on Google
Hi there, thank you for taking the time to leave a review. We would appreciate the opportunity to reach out to discuss these concerns and connect you with the patient relations coordinator. If you are open to a further conversation, please email your contact information including your full name, phone number and date of birth to [email protected].
Doctor was dismissive and failed to diagnose daughter's bronchitis correctly.
Business reply on Google
Hello, Serenity. At HonorHealth, we want to assure you our top priority is making sure every patient feels truly valued and cared for. We take your care concerns very seriously and would greatly appreciate the opportunity to connect you with the patient relations coordinator to further discuss your concerns. If you are open to a further conversation, please email [email protected] with your name, date of birth and phone number. Thank you.
Staff refused medical assistance to the patient twice
Business reply on Google
Hi Dobby, thank you for taking time to share this important feedback. We want every patient to feel truly valued and cared for at HonorHealth. We would appreciate the opportunity to reach out to discuss your concerns and the quality of care you recently received. If you're open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected].
Inadequate physical examination and dismissive medical care provided by staff.
Business reply on Google
Hi Rachel, thank you for taking time to share this important feedback. We want every patient to feel truly valued and cared for at HonorHealth. We would appreciate the opportunity to reach out to discuss your concerns and the quality of care you recently received. If you're open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected].
excessive wait time resulted in patient leaving without receiving care
Business reply on Google
Hi Sarah, thank you for taking time to share your concerns regarding the wait time for your recent appointment. Your concerns have been shared with the practice manager. If you’re open to a conversation or if there is anything we can do to make this right, please email your contact information including your name, date of birth and phone number to [email protected].
Urgent care failed to treat cyst requiring follow-up with dermatologist
Business reply on Google
Hi Dennis, thank you for taking time to share this important feedback. We want every patient to feel truly valued and cared for at HonorHealth. We would appreciate the opportunity to reach out to discuss your concerns and the quality of care you recently received. If you're open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected].
Doctor made rude comments about a child having an accident.
Business reply on Google
Hi there, thank you for taking the time to leave a review. We would appreciate the opportunity to reach out to discuss these concerns and connect you with the patient relations coordinator. If you are open to a further conversation, please email your contact information including your full name, phone number and date of birth to [email protected].
Doctor provided inadequate examination for serious respiratory symptoms
Business reply on Google
Hi Myecia, thank you for taking time to share this important feedback. We want every patient to feel truly valued and cared for at HonorHealth. We would appreciate the opportunity to reach out to discuss your concerns and the quality of care you recently received. If you're open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected].
Clinic refused service due to insurance verification issues
Business reply on Google
Hi there, thank you for taking the time to leave a review. We would appreciate the opportunity to reach out to discuss these concerns and connect you with the patient relations coordinator. If you are open to a further conversation, please email your contact information including your full name, phone number and date of birth to [email protected].
Staff failed to provide medical follow-up and technical portal access issues.
Business reply on Google
Hi, thank you for taking time to share this important feedback. We want every patient to feel truly valued and cared for at HonorHealth. We would appreciate the opportunity to reach out to discuss your concerns and the quality of care you recently received. If you're open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected].
Doctor failed to examine patient before administering treatment and charging fees.
Business reply on Google
Hi there, thank you for taking the time to leave a review. We would appreciate the opportunity to reach out to discuss these concerns and connect you with the patient relations coordinator. If you are open to a further conversation, please email your contact information including your full name, phone number and date of birth to [email protected].
Staff failed to honor reservation and prioritized other patients over them
Business reply on Google
Hi LaDonna, thank you for taking time to share this feedback regarding your experience with one of our team members. We would appreciate the opportunity to connect you with the patient relations coordinator to discuss your concerns and learn more about your experience. If you’re open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected].
Doctor provided ineffective diagnosis and refused to adjust medication prescription.
Business reply on Google
Hi there, thank you for taking the time to leave a review. We would appreciate the opportunity to reach out to discuss these concerns and connect you with the patient relations coordinator. If you are open to a further conversation, please email your contact information including your full name, phone number and date of birth to [email protected].
The pharmacy prescription was not sent to the pharmacy as requested.
Business reply on Google
Hi there, thank you for taking the time to leave a review. We would appreciate the opportunity to reach out to discuss these concerns and connect you with the patient relations coordinator. If you are open to a further conversation, please email your contact information including your full name, phone number and date of birth to [email protected].
Staff failed to provide appropriate medical treatment for the patient's illness.
Business reply on Google
Hi Rick, thank you for taking the time to share this important feedback. We want every patient to feel truly valued and cared for at HonorHealth. We would appreciate the opportunity to reach out to discuss your concerns and the quality of care you recently received. If you're open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected].
Staff refused to accept patient due to administrative paperwork
Excessive wait time for a urine screen due to staff unavailability
Business reply on Google
Thank you for letting us know about this, James. We take such feedback very seriously and would appreciate if you could please contact us via email at [email protected]. We'd like to connect to take action on your review. Thank you!
Long wait times despite appointment and unprofessional staff behavior.
Incorrect diagnosis and poor communication regarding medical test results