HonorHealth Urgent Care - Phoenix - Thomas
🩺 Health & Wellness · 4501 E Thomas Rd Ste 101 · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times and ineffective medical treatment provided by staff.
Business reply on Google
Hi Matt, thank you for taking time to share this important feedback. We want every patient to feel truly valued and cared for at HonorHealth. We would appreciate the opportunity to reach out to discuss your concerns and the quality of care you recently received. If you're open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected].
Patient overcharged for a short medical visit with minimal assessment.
Business reply on Google
Hi there, thank you for taking the time to leave a review. We would appreciate the opportunity to reach out to discuss these concerns and connect you with the patient relations coordinator. If you are open to a further conversation, please email your contact information including your full name, phone number and date of birth to [email protected].
Staff refused to provide medical care for urgent patient needs.
Business reply on Google
Kseniya, we take these care concerns very seriously and would appreciate the opportunity to learn more about your son's experience. Please have your son or their medical point of contact email their contact information including the patient's name, a preferred phone number and the patient's date of birth to [email protected] so we can connect them with the patient relations coordinator.
medical staff failed to provide exam or follow up on injury
Business reply on Google
Hi there, thank you for taking the time to leave a review. We would appreciate the opportunity to reach out to discuss these concerns and connect you with the patient relations coordinator. If you are open to a further conversation, please email your contact information including your full name, phone number and date of birth to [email protected].
Staff and physician were dismissive of patient's medical concerns and pain.
Business reply on Google
Marcia, thank you for taking time to share this feedback. We take your care concerns very seriously. We would appreciate the opportunity to reach out to discuss your experience and the quality of care you recently received. If you're open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected] and we will connect you with patient relations.
The clinic refused to provide medical services and documentation.
Business reply on Google
Hi there, thank you for taking the time to leave a review. We would appreciate the opportunity to reach out to discuss these concerns and connect you with the patient relations coordinator. If you are open to a further conversation, please email your contact information including your full name, phone number and date of birth to [email protected].
Front desk staff delayed urgent medical care during an asthma attack.
Business reply on Google
Chris, thank you for taking time to share this feedback. We take your care concerns very seriously. We would appreciate the opportunity to reach out to discuss your experience. If you're open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected] and we will connect you with patient relations.
Provider failed to recognize and treat a time-sensitive medical condition.
Business reply on Google
Hi Charles, thank you for taking time to share this important feedback. We want every patient to feel truly valued and cared for at HonorHealth. We would appreciate the opportunity to reach out to discuss your concerns and the quality of care you recently received. If you're open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected].
Long wait times and unprofessional behavior by the office staff.
Business reply on Google
Hi there, thank you for taking the time to leave a review. We would appreciate the opportunity to reach out to discuss these concerns and connect you with the patient relations coordinator. If you are open to a further conversation, please email your contact information including your full name, phone number and date of birth to [email protected].
Doctor failed to provide medical examination or treatment
Business reply on Google
Hi Jericho, thank you for taking time to share this important feedback. We want every patient to feel truly valued and cared for at HonorHealth. We would appreciate the opportunity to reach out to discuss your concerns and the quality of care you recently received. If you're open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected].
Staff provided unhelpful information regarding insurance coverage and patient intake.
Business reply on Google
Hi there, thank you for taking the time to leave a review. We would appreciate the opportunity to reach out to discuss these concerns and connect you with the patient relations coordinator. If you are open to a further conversation, please email your contact information including your full name, phone number and date of birth to [email protected].
Staff refused service due to missing physical ID card
Business reply on Google
Hi Haydee, thank you for taking time to share this feedback regarding your experience with one of our team members. We would appreciate the opportunity to connect you with the patient relations coordinator to discuss your concerns and learn more about your experience. If you’re open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected].
Doctor provided incorrect diagnosis and failed to provide discharge documentation.
Business reply on Google
Hi there, thank you for taking the time to leave a review. We would appreciate the opportunity to reach out to discuss these concerns and connect you with the patient relations coordinator. If you are open to a further conversation, please email your contact information including your full name, phone number and date of birth to [email protected].
Inconsistent cutoff times for drug screening services at different locations.
Business reply on Google
Hi there, thank you for taking the time to leave a review. We would appreciate the opportunity to reach out to discuss these concerns and connect you with the patient relations coordinator. If you are open to a further conversation, please email your contact information including your full name, phone number and date of birth to [email protected].
Staff failed to verify valid insurance coverage for the patient.
Business reply on Google
Hi Tayler, thank you for taking time to share this feedback regarding your experience with one of our team members. We would appreciate the opportunity to connect you with the patient relations coordinator to discuss your concerns and learn more about your experience. If you’re open to a conversation, please email your contact information including your name, date of birth and phone number to [email protected].
Staff provided unclear test results and refused to offer follow-up care.
Clinic closed unexpectedly causing loss of employment opportunity.
Receptionist was rude and the doctor provided minimal care.
Staff exhibited unprofessional behavior and rushed the patient during the visit.
Patient denied urgent care appointment despite low facility occupancy.