Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Influencers playing inappropriate audio and filming disrupt the gym environment.
Business reply on Google
Thank you for the feedback. We want House of Gainz to be a high-energy gym where members can train, film, and create content, but that should never come at the expense of the experience of those around them. We understand your concern regarding the inappropriate audio and disruptive behavior you experienced, and we’ll be addressing it. We want everyone — whether they’re filming content or simply coming in for a workout — to be respectful of the members around them. We appreciate you bringing this to our attention.
unprofessional staff behavior and misleading membership contract terms
Business reply on Google
Thank you for taking the time to share your feedback. We're disappointed to hear that your sign-up experience did not meet the standard we strive to provide. Providing professional, respectful service is something we take seriously, and we've addressed your concerns internally with our team. We also understand the importance of clearly explaining membership terms and policies, and we'll continue working to ensure every new member receives a thorough and welcoming introduction. If you'd be willing, I'd appreciate the opportunity to hear more about your experience directly. You can reach me anytime at [email protected]. We appreciate you giving House of Gainz an opportunity and hope that, over time, your experience as a member reflects the standard we're committed to providing.
Aggressive sales tactics, poor facility cleanliness, and unfair penalty fees.
Business reply on Google
Thank you for taking the time to share your feedback. We’re glad you’ve continued training with us and appreciate you being a member over the past few months. As a new location, we’ve been working through the final stages of setup and improvements, and we understand that hasn’t always been perfect. We’re continuing to make adjustments daily to ensure the facility, cleanliness, and overall experience meet the standard we expect. In regard to policies, including re-racking and guest access, these are in place to maintain a respectful and well-run environment for all members. We aim to communicate these clearly and will continue improving how that information is shared during the sign-up process. Our focus has always been on providing a serious training environment with high-quality equipment and a strong community. We appreciate your feedback and will continue working to improve where needed.
The gym membership is not worth the price.
Business reply on Google
Thank you for your feedback. All memberships are subject to the terms and agreements that you signed at the time of enrollment, which include billing policies that are clearly outlined. We’re always happy to answer any questions regarding accounts and ensure everything is understood, but we stand by the agreements in place.
The gym lacks adequate ventilation and becomes uncomfortably hot.
poor ventilation and malfunctioning treadmills at the gym
The gym lacks proper ventilation and air conditioning.
Business reply on Google
Thank you for your feedback — we’re glad to hear you’re enjoying the equipment and layout of the gym. We understand your concerns about ventilation and temperature, and it’s something we are actively working on. With a brand-new facility, there are still adjustments being made to ensure everything is running at its best. We appreciate your patience as we fine-tune these systems and are committed to creating the most comfortable training environment possible for our members. Thank you again for the feedback and for being part of House of Gainz.