House of Gainz

Business reply on Google

Thank you for the feedback. We want House of Gainz to be a high-energy gym where members can train, film, and create content, but that should never come at the expense of the experience of those around them. We understand your concern regarding the inappropriate audio and disruptive behavior you experienced, and we’ll be addressing it. We want everyone — whether they’re filming content or simply coming in for a workout — to be respectful of the members around them. We appreciate you bringing this to our attention.

Business reply on Google

Thank you for taking the time to share your feedback. We're disappointed to hear that your sign-up experience did not meet the standard we strive to provide. Providing professional, respectful service is something we take seriously, and we've addressed your concerns internally with our team. We also understand the importance of clearly explaining membership terms and policies, and we'll continue working to ensure every new member receives a thorough and welcoming introduction. If you'd be willing, I'd appreciate the opportunity to hear more about your experience directly. You can reach me anytime at [email protected]. We appreciate you giving House of Gainz an opportunity and hope that, over time, your experience as a member reflects the standard we're committed to providing.

Business reply on Google

Thank you for your feedback—we’re sorry to hear your experience didn’t meet expectations. We’d like to clarify that our day passes are structured as 48-hour passes, giving you two full consecutive days to experience the gym. So while there was 3 of y'all that stopped by - and each would be paying for that $30. If you decide to join, that amount is also credited toward your membership, as we want guests to feel confident before committing. Building a community is important to us. Regarding the front desk, our team does step away at times to complete cleaning rounds and restocking throughout the facility to maintain a clean and well-equipped environment for all members. That said, we understand how that may have come across during your visit. We also take any concerns about staff interactions seriously, as providing a welcoming and respectful experience is extremely important to us. This will be addressed with our team.

Business reply on Google

Hi Le Vortex, we’re sorry for the delay and appreciate you flagging this. We strive to respond to cancellation requests within a 48-hour window of the email being delivered. Please try resending your request, contact us at [email protected] so we can locate your request and assist right away.

Business reply on Google

Thank you for taking the time to share your feedback. We’re glad you’ve continued training with us and appreciate you being a member over the past few months. As a new location, we’ve been working through the final stages of setup and improvements, and we understand that hasn’t always been perfect. We’re continuing to make adjustments daily to ensure the facility, cleanliness, and overall experience meet the standard we expect. In regard to policies, including re-racking and guest access, these are in place to maintain a respectful and well-run environment for all members. We aim to communicate these clearly and will continue improving how that information is shared during the sign-up process. Our focus has always been on providing a serious training environment with high-quality equipment and a strong community. We appreciate your feedback and will continue working to improve where needed.

Business reply on Google

Thank you for your feedback. All memberships are subject to the terms and agreements that you signed at the time of enrollment, which include billing policies that are clearly outlined. We’re always happy to answer any questions regarding accounts and ensure everything is understood, but we stand by the agreements in place.

Business reply on Google

Thank you for your feedback — we’re glad to hear you’re enjoying the equipment and layout of the gym. We understand your concerns about ventilation and temperature, and it’s something we are actively working on. With a brand-new facility, there are still adjustments being made to ensure everything is running at its best. We appreciate your patience as we fine-tune these systems and are committed to creating the most comfortable training environment possible for our members. Thank you again for the feedback and for being part of House of Gainz.

Business reply on Google

Thank you for sharing your experience. Our membership agreements do require a 30-day written notice via email to process cancellations, which is outlined in the contract at sign-up. Unfortunately, canceling a payment method or not attending the gym does not automatically stop an active membership, which is why the balance continued to accumulate. That said, we understand how this can be confusing, especially if there was a miscommunication at the time of your visit. Member experience does matter to us, and feedback like yours highlights where we need to improve communication and processes moving forward. We’re sorry to hear that your overall experience led you to this decision, and we wish you the best in your fitness journey ahead!

Business reply on Google

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet expectations, especially during a time when you were excited about making this your new gym. We want to be transparent in sharing that we are currently under new changes, and intentional growth, with a strong focus on improving cleanliness, equipment functionality, and overall member experience. While these improvements are actively in progress, we understand that any shortcomings you experienced are frustrating and not the standard we are working toward.