Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Gym charged membership fees despite prior request to freeze account.
Account sent to collections for unpaid balance without prior notification
High day pass pricing and unprofessional front desk staff.
Business reply on Google
Thank you for your feedback—we’re sorry to hear your experience didn’t meet expectations. We’d like to clarify that our day passes are structured as 48-hour passes, giving you two full consecutive days to experience the gym. So while there was 3 of y'all that stopped by - and each would be paying for that $30. If you decide to join, that amount is also credited toward your membership, as we want guests to feel confident before committing. Building a community is important to us. Regarding the front desk, our team does step away at times to complete cleaning rounds and restocking throughout the facility to maintain a clean and well-equipped environment for all members. That said, we understand how that may have come across during your visit. We also take any concerns about staff interactions seriously, as providing a welcoming and respectful experience is extremely important to us. This will be addressed with our team.
business failed to process a written membership cancellation request
Business reply on Google
Hi Le Vortex, we’re sorry for the delay and appreciate you flagging this. We strive to respond to cancellation requests within a 48-hour window of the email being delivered. Please try resending your request, contact us at [email protected] so we can locate your request and assist right away.
Staff denied entry to a veteran with a service dog
Gym membership cancellation policy resulted in unexpected charges
Business reply on Google
Thank you for sharing your experience. Our membership agreements do require a 30-day written notice via email to process cancellations, which is outlined in the contract at sign-up. Unfortunately, canceling a payment method or not attending the gym does not automatically stop an active membership, which is why the balance continued to accumulate. That said, we understand how this can be confusing, especially if there was a miscommunication at the time of your visit. Member experience does matter to us, and feedback like yours highlights where we need to improve communication and processes moving forward. We’re sorry to hear that your overall experience led you to this decision, and we wish you the best in your fitness journey ahead!
Gym is filthy, overcrowded, and contains broken equipment.
Business reply on Google
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet expectations, especially during a time when you were excited about making this your new gym. We want to be transparent in sharing that we are currently under new changes, and intentional growth, with a strong focus on improving cleanliness, equipment functionality, and overall member experience. While these improvements are actively in progress, we understand that any shortcomings you experienced are frustrating and not the standard we are working toward.
rude staff, broken equipment, and poor facility cleanliness
The gym facility is consistently dirty and staff are unhelpful.
Gym has poor hygiene, lack of equipment maintenance, and disruptive influencers.
Gym is disorganized, cluttered with equipment, and frequently dirty.
gym refuses to cancel membership and continues unauthorized billing
gym equipment is broken and the facility is unclean
Gym members cannot access the court due to frequent private events.
Staff member caused a safety incident in the gym showers.
The gym facility suffers from poor cleanliness and lack of maintenance.
Poor facility maintenance including hygiene issues and disorganized equipment.
Gym has unsanitary conditions, broken equipment, and poor staff management.
The gym environment is dirty and poorly maintained.
The gym is dirty, disorganized, and has damaged equipment.