Absolutely not. I’d never go back, buy again, or use them again.total experiences
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Most reported issues
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Experiences
Staff provided poor service during the home buying process.
Staff refused service at closing time despite conflicting posted hours.
Management prioritizes employee appearance over customer service quality.
Excessive wait times for simple banking transactions at the branch.
The bank provides poor customer service.
Staff refused to verify routing number and were rude to customer.
Unauthorized debit card transactions resulted in loss of account funds.
Bank system upgrade prevented account closure and access to funds.
Bank failed to close account as requested resulting in additional fees
customer service is unhelpful and staff are unprofessional
Bank staff failed to follow up on a business account referral.
Customer experienced long wait times for check deposits.
Long wait times for teller assistance at the bank
Long drive-thru wait times and understaffed lobby service.
Excessive wait times for simple banking transactions.
Insufficient staffing levels cause long wait times for customers.
Excessive wait time to cash a check at the bank.
Staff member at Stone Oak location is rude to business customers.
Teller was rude and unhelpful regarding a currency exchange request.