IBC Bank

Branch manager mishandled personal checks and provided poor customer service.

The bank discontinued providing physical check register booklets to customers.

The ATM fee charged by the bank was excessively high.

Staff provided poor service during the home buying process.

Staff refused service at closing time despite conflicting posted hours.

Management prioritizes employee appearance over customer service quality.

Bank refused a customer request after ten years of service.

Staff member provided incorrect account balance and lacked professional customer service.

Excessive wait times for simple banking transactions at the branch.

Long wait times due to insufficient staffing at the bank branch.

Bank failed to process wire transfer and staff provided inconsistent information.

ATM machines are frequently out of service causing deposit delays

The bank provides poor customer service.

Staff refused to verify routing number and were rude to customer.

ATM is frequently broken preventing after-hours deposits

bank holds deposited check funds for an excessive amount of time

Bank manager and staff displayed rude and impatient behavior.

Unauthorized debit card transactions resulted in loss of account funds.

Long wait time in lobby to receive assistance

The bank closed the customer's account without providing a reason.