Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive use of room spray triggers allergies and asthma in theaters.
Business reply on Google
Hi Soncy– Thank you for being a loyal guest at IPIC and for sharing your concerns about the room spray in our theaters. We understand how important it is to have a comfortable experience, and your feedback is invaluable in helping us improve. We look forward to welcoming you again soon.
Staff refused to allow a diabetic customer to bring outside coffee.
Business reply on Google
Hi Rafael– Thank you for sharing your feedback with us. We apologize for the inconvenience however our outside food and beverage policy is put in place to adhere to food safety regulations. We hope to welcoming you back in the future.
Excessive pricing for food and beverage items
staff threatened to eject customers due to false complaints
Business reply on Google
Hi Shloka– Thank you for sharing your experience with us. We're so sorry to hear about the way your visit was handled, as it’s important to us that all guests feel welcome and respected. Your feedback is invaluable, and we will address this with our team to ensure a more hospitable experience in the future. We hope to welcome you again soon and provide a much better visit.
Projector focus issues and misleading ticket pricing at the theater.
Business reply on Google
Hi Charles– Thank you for sharing your feedback with us. We're sorry to hear about the issues you experienced with the projector. We will pass this along to our facilities team, and hope to welcome you back in the future.
Staff refused entry to late patrons despite available seating options.
Business reply on Google
Hi Angel – Thank you for taking the time to share your feedback. IPIC Theaters is committed to providing all guests a positive experience. To avoid interruptions to guests we enforce the 20 minute late policy as stated in our booking terms & conditions which must be accepted during the reservation process, as well as listed in your Booking Confirmation and “day of” reminder emails. We hope you'll give us another chance to provide you with the exceptional experience IPIC is known for. Thank you!
poor audio quality in the theater ruined the movie experience
Business reply on Google
Hi Melvyn – Thank you for sharing your feedback with us. We're sorry to hear that your recent experience at IPIC did not meet your expectations. We appreciate you bringing these issues to our attention and we will address them with our team to ensure improvements are made. We also encourage our guests to communicate with management directly at the time of service regarding any issues during their visit. We appreciate your understanding and hope you’ll reconsider visiting us in the future.
Staff member displayed rude behavior and alleged discriminatory conduct.
Business reply on Google
Hi Fiorella – Thank you for sharing your experience with us. I'm sorry to hear about the service you received at the bar and the issues you encountered during your visit. We appreciate your feedback and will address this with our team to ensure a better experience for all guests. We hope you'll reconsider visiting us again soon.
Staff member was unprofessional and suspicious toward customers.
The theater served raw chicken and the manager was dismissive.
Business reply on Google
Hi John P – Thank you for sharing your feedback regarding your recent visit with us. We have shared your comments with our culinary team. Food safety and quality are important to us and we take these matters very seriously. We also encourage our guests to communicate with management directly at the time of service regarding any issues during their visit. Given another chance, we would be honored to provide you with the exceptional dining experience we strive to deliver. Thank you!
Theater denied entry and refund for arriving two minutes late
Business reply on Google
Hi Paola –Thank you for taking the time to share your feedback. IPIC Theaters is committed to providing all guests a positive experience. To avoid interruptions to guests we enforce the 20 minute late policy as stated in our booking terms & conditions which must be accepted during the reservation process, as well as listed in your Booking Confirmation and “day of” reminder emails. We hope you'll give us another chance to provide you with the exceptional experience IPIC is known for. Thank you!
Customer denied entry for arriving twenty-two minutes late without a refund.
Business reply on Google
Hi Molly – Thank you for sharing your experience with us. We’re sorry to hear that our policy affected your visit and left you feeling disappointed. IPIC Theaters is committed to providing all guests a positive experience. To avoid interruptions to guests we enforce the 20 minute late policy as stated in our booking terms & conditions which must be accepted during the reservation process, as well as listed in your Booking Confirmation and “day of” reminder emails. We hope you'll give us another chance to provide you with the exceptional experience IPIC is known for. Thank you!
Customer denied entry for arriving thirty minutes after showtime
Business reply on Google
Hi May - Thank you for sharing your feedback with us. We're sorry to hear that your recent experience at IPIC did not meet your expectations. We appreciate you bringing these issues to our attention and we will address them with our team to ensure improvements are made. We also encourage our guests to communicate with management directly at the time of service regarding any issues during their visit. We appreciate your understanding and hope you’ll reconsider visiting us in the future.
Misleading pricing, technical website issues, poor cleanliness, and disruptive service…
Business reply on Google
Hi James - Thank you for sharing your feedback with us. We're sorry to hear that your recent experience at IPIC did not meet your expectations. We appreciate you bringing these issues to our attention and we will address them with our team to ensure improvements are made. We also encourage our guests to communicate with management directly at the time of service regarding any issues during their visit. We appreciate your understanding and hope you’ll reconsider visiting us in the future.
Patrons blocked the view and service for refills was slow.
Business reply on Google
Hi Renea - Thank you for sharing your feedback with us. We're sorry to hear that your recent experience at IPIC did not meet your expectations. We appreciate you bringing these issues to our attention and we will address them with our team to ensure improvements are made. We also encourage our guests to communicate with management directly at the time of service regarding any issues during their visit. We appreciate your understanding and hope you’ll reconsider visiting us in the future.
Server displayed rude behavior and confiscated a drink for medical needs.
Business reply on Google
Hi Alicia - Thank you for your message. Due to local health service codes, we do not allow outside food or beverages inside the theater. While our server should not have taken the can to the kitchen, it also could not be stored or returned for the same reason. We understand the concern and appreciate your feedback, which we’ve shared with our team to help reinforce better communication moving forward.
Staff refused to allow a child to use the restroom.
Business reply on Google
Hi Nehal - Thank you for sharing your experience with IPIC Theaters. We place a high priority on the safety of both our guests and team members, which is why we do not allow anyone in the theater without a reservation. We understand your situation is urgent, but we must strictly enforce this policy to ensure the safety of everyone involved.
The theater served cold, stale food and provided poor service.
Business reply on Google
Hi Tywane - Thank you for sharing your feedback with us. We're sorry to hear that your recent experience at IPIC did not meet your expectations. We appreciate you bringing these issues to our attention and we will address them with our team to ensure improvements are made. We appreciate your understanding and hope you’ll reconsider visiting us in the future.
The food served was cold and lacked flavor.
server failed to place food order and kitchen closed