IPIC Theaters
🎬 Entertainment · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Broken escalators, construction debris, and lack of air conditioning in theater.
Waiter failed to take order for one hour
waiter failed to deliver popcorn and provided stale food
Staff falsely accused customer of non-payment despite proof of transaction.
Staff were rude and discriminatory and management ignored the complaint.
Staff falsely claimed the theater was sold out to avoid assisting.
Distracting staff and poor theater audio quality
Business reply on Google
Hi Michael– Thank you for sharing your experience with us. We're sorry to hear that the distractions and sound issues affected your visit. We appreciate your feedback and will use it to improve our services. Given another chance, we would be honored to provide you with the exceptional experience we strive to deliver.
Excessive use of room spray triggers allergies and asthma in theaters.
Business reply on Google
Hi Soncy– Thank you for being a loyal guest at IPIC and for sharing your concerns about the room spray in our theaters. We understand how important it is to have a comfortable experience, and your feedback is invaluable in helping us improve. We look forward to welcoming you again soon.
Staff denied access to restrooms and treated customer rudely.
Business reply on Google
Hi Susan Dee – Thank you for sharing your feedback. For the safety and comfort of all guests, restroom access is only to those with a valid ticket. We understand this can be inconvenient, and we always recommend the nearby public restrooms located just around the corner. We appreciate your understanding and hope you’ll consider giving us another chance to provide the welcoming experience we’re known for.
Staff refused to allow a diabetic customer to bring outside coffee.
Business reply on Google
Hi Rafael– Thank you for sharing your feedback with us. We apologize for the inconvenience however our outside food and beverage policy is put in place to adhere to food safety regulations. We hope to welcoming you back in the future.
Theater suffers from poor maintenance and rude staff behavior.
Business reply on Google
Hi Homero– Thank you for sharing your detailed feedback with us. We're so sorry to hear about your recent experiences and appreciate your loyalty over the years. Your comments about maintenance, service, and staff behavior are important to us, and we'll be addressing these concerns with our team. IPIC Theaters remains open and operating as we move through a court-supervised sale process. Please visit www.ipic.com/reorganization for additional information and Guest FAQs. Thank you for your continued support.
The theater has torn seats, poor cleanliness, and limited food options.
Business reply on Google
Hi Alice– Thank you for sharing your feedback with us. We're sorry to hear that your recent experience didn't meet your expectations and appreciate your insights on the seating and food options. Your comments are invaluable as we strive to enhance our services, and we hope to have the opportunity to welcome you back in the future.
Theater had loud noise, poor temperature, bad food, and dirty seats.
Business reply on Google
Hi Sara V– Thank you for sharing your visit with us. We're so sorry to hear about the buzzing sound and temperature in theater #4, as well as the cleanliness of the seats. This is not the standard we strive for, and will certainly be looking into and remedying these issues. Given another chance, we would be honored to provide you with the exceptional experience we strive to deliver.
loud buzzing sound in theater and unhelpful management response
Business reply on Google
Hi Kenneth– Thank you for sharing your experience with us. We're sorry to hear about the buzzing sound in theater #4 and the service you received from our team. We appreciate your feedback and will be looking into these issues. We hope to welcome you again soon for a much better visit next time!
Staff refused to assist with website errors or ticket purchase.
Business reply on Google
Hi TRB– Thank you for sharing your experience with us. We're sorry to hear about the challenges you faced during your visit, especially on such a special occasion. Unfortunately we are unable to take payment info over the phone for security purposes, however we would like to look into any website issues you experienced. Can you please fill out the form at the bottom of our Contact Us page (www.ipic.com/contact) with details of what error you are seeing so our Web team can assist and reach out? I also wanted to disclose that we do have a strict 20 minute late arrivals policy to ensure minimal interruptions for our other guests. We hope you can understand and visit us again soon!
Excessive pricing for food and beverage items
staff threatened to eject customers due to false complaints
Business reply on Google
Hi Shloka– Thank you for sharing your experience with us. We're so sorry to hear about the way your visit was handled, as it’s important to us that all guests feel welcome and respected. Your feedback is invaluable, and we will address this with our team to ensure a more hospitable experience in the future. We hope to welcome you again soon and provide a much better visit.
Staff threatened customers after a dispute regarding restroom access.
Business reply on Google
Hi Anna– Thank you for sharing your experience with us. We're so sorry to hear about the way this was handled, as it’s important to us that all guests feel welcome and respected. Your feedback is invaluable, and we will address this with our team to ensure a more hospitable experience in the future. Given another chance, we would be honored to provide you with the exceptional experience we strive to deliver!
Slow service and distracting noise levels during the movie screening.
Business reply on Google
Hi Franklin– Thank you for sharing your detailed feedback with us. We're so sorry to hear that your experience with the service and noise levels during your visit fell short. We appreciate your insights and will work on improving these aspects to enhance the overall experience. Given another chance, we would be honored to provide you with the exceptional experience we strive to deliver!
Projector focus issues and misleading ticket pricing at the theater.
Business reply on Google
Hi Charles– Thank you for sharing your feedback with us. We're sorry to hear about the issues you experienced with the projector. We will pass this along to our facilities team, and hope to welcome you back in the future.