Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Broken escalators, construction debris, and lack of air conditioning in theater.
Waiter failed to take order for one hour
waiter failed to deliver popcorn and provided stale food
Staff falsely accused customer of non-payment despite proof of transaction.
Staff were rude and discriminatory and management ignored the complaint.
Staff falsely claimed the theater was sold out to avoid assisting.
Distracting staff and poor theater audio quality
Business reply on Google
Hi Michael– Thank you for sharing your experience with us. We're sorry to hear that the distractions and sound issues affected your visit. We appreciate your feedback and will use it to improve our services. Given another chance, we would be honored to provide you with the exceptional experience we strive to deliver.
Staff denied access to restrooms and treated customer rudely.
Business reply on Google
Hi Susan Dee – Thank you for sharing your feedback. For the safety and comfort of all guests, restroom access is only to those with a valid ticket. We understand this can be inconvenient, and we always recommend the nearby public restrooms located just around the corner. We appreciate your understanding and hope you’ll consider giving us another chance to provide the welcoming experience we’re known for.
Theater suffers from poor maintenance and rude staff behavior.
Business reply on Google
Hi Homero– Thank you for sharing your detailed feedback with us. We're so sorry to hear about your recent experiences and appreciate your loyalty over the years. Your comments about maintenance, service, and staff behavior are important to us, and we'll be addressing these concerns with our team. IPIC Theaters remains open and operating as we move through a court-supervised sale process. Please visit www.ipic.com/reorganization for additional information and Guest FAQs. Thank you for your continued support.
The theater has torn seats, poor cleanliness, and limited food options.
Business reply on Google
Hi Alice– Thank you for sharing your feedback with us. We're sorry to hear that your recent experience didn't meet your expectations and appreciate your insights on the seating and food options. Your comments are invaluable as we strive to enhance our services, and we hope to have the opportunity to welcome you back in the future.
Theater had loud noise, poor temperature, bad food, and dirty seats.
Business reply on Google
Hi Sara V– Thank you for sharing your visit with us. We're so sorry to hear about the buzzing sound and temperature in theater #4, as well as the cleanliness of the seats. This is not the standard we strive for, and will certainly be looking into and remedying these issues. Given another chance, we would be honored to provide you with the exceptional experience we strive to deliver.
loud buzzing sound in theater and unhelpful management response
Business reply on Google
Hi Kenneth– Thank you for sharing your experience with us. We're sorry to hear about the buzzing sound in theater #4 and the service you received from our team. We appreciate your feedback and will be looking into these issues. We hope to welcome you again soon for a much better visit next time!
Staff refused to assist with website errors or ticket purchase.
Business reply on Google
Hi TRB– Thank you for sharing your experience with us. We're sorry to hear about the challenges you faced during your visit, especially on such a special occasion. Unfortunately we are unable to take payment info over the phone for security purposes, however we would like to look into any website issues you experienced. Can you please fill out the form at the bottom of our Contact Us page (www.ipic.com/contact) with details of what error you are seeing so our Web team can assist and reach out? I also wanted to disclose that we do have a strict 20 minute late arrivals policy to ensure minimal interruptions for our other guests. We hope you can understand and visit us again soon!
Staff threatened customers after a dispute regarding restroom access.
Business reply on Google
Hi Anna– Thank you for sharing your experience with us. We're so sorry to hear about the way this was handled, as it’s important to us that all guests feel welcome and respected. Your feedback is invaluable, and we will address this with our team to ensure a more hospitable experience in the future. Given another chance, we would be honored to provide you with the exceptional experience we strive to deliver!
Slow service and distracting noise levels during the movie screening.
Business reply on Google
Hi Franklin– Thank you for sharing your detailed feedback with us. We're so sorry to hear that your experience with the service and noise levels during your visit fell short. We appreciate your insights and will work on improving these aspects to enhance the overall experience. Given another chance, we would be honored to provide you with the exceptional experience we strive to deliver!
Staff made inappropriate and unprofessional jokes regarding parking fees.
Business reply on Google
Hi Jo– Thank you for sharing your experience with us. We're glad to hear that the movie and service were enjoyable, but are truly sorry to learn about the incident with our staff, as it’s important to us that all guests feel welcome and respected. This is not acceptable, and we will address this with our team to ensure all guests are treated with respect. We hope to to welcome you again in the future and provide a much better visit!
Staff and management mishandled a customer's urgent medical need.
Staff denied restroom access and escalated a minor dispute to police.
Child was served an alcoholic beverage mislabeled as lemonade
Business reply on Google
Hi Glendy- Thank you for bringing this to our attention. The safety of our guests is something we take very seriously. We have strict procedures around alcohol service, and after reviewing the visit, our records show that two kids' beverages were served and a cocktail was removed from the check. We never want any parent to leave feeling uncertain or worried about their child’s experience. We truly appreciate you sharing this feedback and are reinforcing our procedures to ensure beverage orders are always clearly communicated.
Manager refused entry to a movie after the start time.
Business reply on Google
Hi Vanessa – Thank you for sharing your experience with us. We understand your frustration and appreciate your feedback regarding the situation with the movie tickets, however our goal is to ensure all guests have a great experience with minimal disruptions, and we do have assigned seating with waiter service which is a factor in our ticket sales timing. We do hope to welcome you again soon for a great experience next time!