IU Health Urgent Care - Broad Ripple
🩺 Health & Wellness · 1036 Broad Ripple Ave · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Patient alleges physical harm and unprofessional conduct during a medical examination.
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care is to always provide the best service and care and are disappointed when we do not achieve that. Please contact us at [email protected] with any other comments.
Front desk staff refused to verify existing insurance information.
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care is to always provide the best service and care and are disappointed when we do not achieve that. Please contact us at [email protected] with any other comments.
Patient experienced a one hour wait past the scheduled appointment time.
Business reply on Google
Thank you for your review. At IU Health Urgent Care, we know our patients’ time is valuable, and our goal is to provide high-quality, compassionate care with limited waiting. If you have any additional questions or concerns, please email us at [email protected].
staff failed to check in patients during business hours
Business reply on Google
Thank you for sharing your review for IU Health Urgent Care - Broad Ripple. Our goal is to always provide the best service and care. We have taken these comments and will use them as a learning experience for our team members. If you would like to share any other comments, please email us at [email protected].
Patient experienced discriminatory and dismissive treatment from the attending physician.
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Broad Ripple is to provide highly skilled, compassionate care and treat everyone with respect, empathy and kindness. We are disappointed when we do not achieve that. Please feel free to contact us at [email protected] with any other comments.
Urgent care failed to diagnose a serious heart condition in child
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Broad Ripple is to always provide the best service and care and are disappointed when we do not achieve that. Please contact us at [email protected] with any other comments.
Patient experienced injury during testing and excessive wait times.
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Broad Ripple is to provide highly skilled, compassionate care and treat everyone with respect, empathy and kindness. We are disappointed when we do not achieve that. Please feel free to contact us at [email protected] with any other comments.
The nursing staff was perceived as incompetent, defensive, and rude.
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Broad Ripple is to provide highly skilled, compassionate care and treat everyone with respect, empathy and kindness. We are disappointed when we do not achieve that. We have taken your review and will use it as a learning experience for our team members. Please feel free to contact us at [email protected] with any other comments.
The wait time significantly exceeded the initial estimate provided.
Business reply on Google
Thank you for your review. At IU Health Urgent Care - Broad Ripple, we know our patients’ time is valuable, and our goal is to provide high-quality, compassionate care with limited waiting. By saving a spot in line to reduce wait time, waiting in the car, or leaving and coming back, we hope to help make the wait pass more quickly. If you have any additional questions or concerns, please email us at [email protected].
The clinic lost the patient's test swabs and failed to provide results.
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Broad Ripple is to always provide the best service and care and are disappointed when we do not achieve that. Please contact us at [email protected] with any other comments.
Facility lacked necessary diagnostic equipment and staff were unprofessional.
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Broad Ripple is to always provide the best service and care and are disappointed when we do not achieve that. Please contact us at [email protected] with any other comments.
Front desk refused walk-in service before the posted closing time.
Business reply on Google
Thank you for your comments. We apologize for your frustration with IU Health Urgent Care - Broad Ripple being unable provide care. Our goal is to provide highly skilled, compassionate care during our hours of operation, and, unfortunately sometimes due to high volumes and to ensure we are delivering on our promise, we are not able to care for everyone who arrives prior to closing. We have taken these comments and will use them as a learning experience for our team members. If you have any additional questions or concerns, please email us at [email protected].
Excessive wait times for urgent care services
Business reply on Google
Thank you for your review. We apologize for the extended wait time. At IU Health Urgent Care - Broad Ripple, we know our patients’ time is valuable, and our goal is to provide high-quality, compassionate care with limited waiting. By saving a spot in line to reduce wait time, waiting in your car, or leaving and coming back, we hope to help make the wait pass more quickly. If you have any additional questions or concerns, please email us at [email protected].
Excessive wait time despite having a scheduled appointment
Business reply on Google
Thank you for your review. We apologize for the extended wait time. At IU Health Urgent Care - Broad Ripple, we know our patients’ time is valuable, and our goal is to provide high-quality, compassionate care with limited waiting. While we do not offer appointments, we do provide the save a spot in line to help reduce wait time, but cannot guarantee exact timing. We also allow patients to wait in their car or the option to leave and come back in an effort to help make the wait pass more quickly. If you have any additional questions or concerns, please email us at [email protected].
Doctor provided inadequate treatment for flu symptoms and staff were unprofessional.
Business reply on Google
Thank you for your feedback. Our goal at IU Health Urgent Care - Broad Ripple is to provide highly skilled, compassionate care and treat everyone with respect, empathy and kindness. We are disappointed that we did not achieve that and sincerely apologize. We have taken your feedback and will use it as a learning experience for our team members. Please feel free to contact us at [email protected] with any other comments.
Staff locked doors and turned off lights before official closing time.
Business reply on Google
Thank you for sharing your feedback of IU Health Urgent Care - Broad Ripple. We sincerely apologize. We have taken this feedback and will use it as a learning experience for our team members. If you would like to share any additional details or concerns, please email us at [email protected].
staff refused to verify test availability at another clinic location
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Broad Ripple is to provide high-quality immediate care, and we are disappointed that we did not achieve that. Please contact us at [email protected] with any additional details or concerns.
The clinic engaged in fraudulent billing and provided unprofessional medical service.
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Broad Ripple is to always provide the best service and care and are disappointed that we did not achieve that. We also apologize for the extended wait time. We know our patients’ time is valuable, and our goal is to provide high-quality care with limited waiting. By saving a spot in line to reduce wait time, waiting in your car, or leaving and coming back, we hope to help make the wait pass more quickly. We will look at signage in the clinic to help clarify that online save a spots are also available Please contact us at [email protected] with any additional details or concerns.
Staff refused service and canceled appointment after patient arrived for care.
Business reply on Google
Thank you for sharing your feedback of IU Health Urgent Care - Broad Ripple. We sincerely apologize. We have taken your feedback and will use it as a learning experience for our team members. If you would like to share any additional details or concerns so that we can ensure a better experience next time, please email us at [email protected].
Unexpectedly high out of pocket costs for a short urgent care visit.
Business reply on Google
We are disappointed to hear that your experience at IU Health Urgent Care was unsatisfactory. We always want to provide our patients with the best service and care.