IU Health Urgent Care
🩺 Health & Wellness · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Patient alleges physical harm and unprofessional conduct during a medical examination.
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care is to always provide the best service and care and are disappointed when we do not achieve that. Please contact us at [email protected] with any other comments.
Front desk staff refused to verify existing insurance information.
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care is to always provide the best service and care and are disappointed when we do not achieve that. Please contact us at [email protected] with any other comments.
Urgent care refused walk-in patients three hours before closing time.
Business reply on Google
Thank you for your comments. We apologize for your frustration with IU Health Urgent Care being unable to provide care. Our goal is to provide highly skilled, compassionate care during our hours of operation, and, unfortunately sometimes due to high volumes and to ensure we are delivering on our promise, we are not able to care for everyone who arrives prior to closing. If you have any additional questions or concerns, please email us at [email protected].
Patient experienced a one hour wait past the scheduled appointment time.
Business reply on Google
Thank you for your review. At IU Health Urgent Care, we know our patients’ time is valuable, and our goal is to provide high-quality, compassionate care with limited waiting. If you have any additional questions or concerns, please email us at [email protected].
The physician assistant lacked medical professionalism and ethics.
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Downtown Indianapolis is to always provide the best service and care and are disappointed when we do not achieve that. Please contact us at [email protected] with any other comments.
Physicians refused to provide treatment for current symptoms.
Business reply on Google
Thank you for sharing your review. Our goal at IU Health Urgent Care is to always provide the best service and care. Antibiotics are only needed for treating certain infections caused by bacteria. When antibiotics aren’t needed, not only will they not help, but they could also cause harmful side effects. We apologize for any frustration. If you would like to share any other comments, please email us at [email protected].
staff failed to check in patients during business hours
Business reply on Google
Thank you for sharing your review for IU Health Urgent Care - Broad Ripple. Our goal is to always provide the best service and care. We have taken these comments and will use them as a learning experience for our team members. If you would like to share any other comments, please email us at [email protected].
Incorrect diagnosis led to worsening condition and emergency room visit
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Downtown Indianapolis is to always provide the best service and care and are disappointed when we do not achieve that. Please contact us at [email protected] with any other comments.
Excessive wait times and unprofessional staff behavior during urgent care visit.
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Downtown Indianapolis is to provide highly skilled, compassionate care and treat everyone with respect, empathy and kindness. We are disappointed when we do not achieve that. Please feel free to contact us at [email protected] with any other comments.
Provider refused requested diagnostic testing and misdiagnosed the patient's condition.
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Downtown Indianapolis is to always provide the best service and care and are disappointed when we do not achieve that. Please contact us at [email protected] with any other comments.
Patient experienced discriminatory and dismissive treatment from the attending physician.
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Broad Ripple is to provide highly skilled, compassionate care and treat everyone with respect, empathy and kindness. We are disappointed when we do not achieve that. Please feel free to contact us at [email protected] with any other comments.
Urgent care failed to diagnose a serious heart condition in child
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Broad Ripple is to always provide the best service and care and are disappointed when we do not achieve that. Please contact us at [email protected] with any other comments.
Patient experienced injury during testing and excessive wait times.
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Broad Ripple is to provide highly skilled, compassionate care and treat everyone with respect, empathy and kindness. We are disappointed when we do not achieve that. Please feel free to contact us at [email protected] with any other comments.
The nursing staff was perceived as incompetent, defensive, and rude.
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Broad Ripple is to provide highly skilled, compassionate care and treat everyone with respect, empathy and kindness. We are disappointed when we do not achieve that. We have taken your review and will use it as a learning experience for our team members. Please feel free to contact us at [email protected] with any other comments.
The wait time significantly exceeded the initial estimate provided.
Business reply on Google
Thank you for your review. At IU Health Urgent Care - Broad Ripple, we know our patients’ time is valuable, and our goal is to provide high-quality, compassionate care with limited waiting. By saving a spot in line to reduce wait time, waiting in the car, or leaving and coming back, we hope to help make the wait pass more quickly. If you have any additional questions or concerns, please email us at [email protected].
Long wait times and unprofessional staff behavior during phone interactions.
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Downtown Indianapolis is to provide highly skilled, compassionate care and treat everyone with respect, empathy and kindness. We are disappointed when we do not achieve that. We have taken your review and will use it as a learning experience for our team members. Please feel free to contact us at [email protected] with any other comments.
Staff refused service before closing time despite prior confirmation.
Business reply on Google
Thank you for your comments. We apologize for your frustration with IU Health Urgent Care - Downtown Indianapolis being unable to provide care. Our goal is to provide highly skilled, compassionate care during our hours of operation, and, unfortunately sometimes due to high volumes and to ensure we are delivering on our promise, we are not able to care for everyone who arrives prior to closing. If you have any additional questions or concerns, please email us at [email protected].
Physician assistant provided inadequate examination and unprofessional conduct
Business reply on Google
Thank you for sharing your review for IU Health Urgent Care - Downtown Indianapolis. Our goal is to always provide the best service and care. We have taken these comments and will use them as a learning experience for our team members. If you would like to share any other comments, please email us at [email protected].
Medical provider failed to diagnose or listen to patient concerns.
Business reply on Google
Thank you for sharing your review for IU Health Urgent Care - Downtown Indianapolis. Our goal is to always provide the best service and care. We have taken these comments and will use them as a learning experience for our team members. If you would like to share any other comments, please email us at [email protected].
Refund was processed to the incorrect payment card
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Downtown Indianapolis is to always provide the best service and care and are disappointed when we do not achieve that. Please contact us at [email protected] with any other comments.