IU Health Urgent Care - Downtown Indianapolis
🩺 Health & Wellness · 222 W Michigan St · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Urgent care refused walk-in patients three hours before closing time.
Business reply on Google
Thank you for your comments. We apologize for your frustration with IU Health Urgent Care being unable to provide care. Our goal is to provide highly skilled, compassionate care during our hours of operation, and, unfortunately sometimes due to high volumes and to ensure we are delivering on our promise, we are not able to care for everyone who arrives prior to closing. If you have any additional questions or concerns, please email us at [email protected].
The physician assistant lacked medical professionalism and ethics.
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Downtown Indianapolis is to always provide the best service and care and are disappointed when we do not achieve that. Please contact us at [email protected] with any other comments.
Physicians refused to provide treatment for current symptoms.
Business reply on Google
Thank you for sharing your review. Our goal at IU Health Urgent Care is to always provide the best service and care. Antibiotics are only needed for treating certain infections caused by bacteria. When antibiotics aren’t needed, not only will they not help, but they could also cause harmful side effects. We apologize for any frustration. If you would like to share any other comments, please email us at [email protected].
Incorrect diagnosis led to worsening condition and emergency room visit
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Downtown Indianapolis is to always provide the best service and care and are disappointed when we do not achieve that. Please contact us at [email protected] with any other comments.
Excessive wait times and unprofessional staff behavior during urgent care visit.
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Downtown Indianapolis is to provide highly skilled, compassionate care and treat everyone with respect, empathy and kindness. We are disappointed when we do not achieve that. Please feel free to contact us at [email protected] with any other comments.
Provider refused requested diagnostic testing and misdiagnosed the patient's condition.
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Downtown Indianapolis is to always provide the best service and care and are disappointed when we do not achieve that. Please contact us at [email protected] with any other comments.
Long wait times and unprofessional staff behavior during phone interactions.
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Downtown Indianapolis is to provide highly skilled, compassionate care and treat everyone with respect, empathy and kindness. We are disappointed when we do not achieve that. We have taken your review and will use it as a learning experience for our team members. Please feel free to contact us at [email protected] with any other comments.
Staff refused service before closing time despite prior confirmation.
Business reply on Google
Thank you for your comments. We apologize for your frustration with IU Health Urgent Care - Downtown Indianapolis being unable to provide care. Our goal is to provide highly skilled, compassionate care during our hours of operation, and, unfortunately sometimes due to high volumes and to ensure we are delivering on our promise, we are not able to care for everyone who arrives prior to closing. If you have any additional questions or concerns, please email us at [email protected].
Physician assistant provided inadequate examination and unprofessional conduct
Business reply on Google
Thank you for sharing your review for IU Health Urgent Care - Downtown Indianapolis. Our goal is to always provide the best service and care. We have taken these comments and will use them as a learning experience for our team members. If you would like to share any other comments, please email us at [email protected].
Medical provider failed to diagnose or listen to patient concerns.
Business reply on Google
Thank you for sharing your review for IU Health Urgent Care - Downtown Indianapolis. Our goal is to always provide the best service and care. We have taken these comments and will use them as a learning experience for our team members. If you would like to share any other comments, please email us at [email protected].
Refund was processed to the incorrect payment card
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Downtown Indianapolis is to always provide the best service and care and are disappointed when we do not achieve that. Please contact us at [email protected] with any other comments.
Excessive wait time for a child in urgent care
Business reply on Google
Thank you for your review. At IU Health Urgent Care - Downtown Indianapolis, we know our patients’ time is valuable, and our goal is to provide high-quality, compassionate care with limited waiting. By saving a spot in line to reduce wait time, waiting in the car, or leaving and coming back, we hope to help make the wait pass more quickly. If you have any additional questions or concerns, please email us at [email protected].
Excessive wait times for non-work compensation patients
Excessive wait times due to poor management and staffing issues.
Business reply on Google
Thank you for your review. At IU Health Urgent Care - Downtown Indianapolis, we know our patients’ time is valuable, and our goal is to provide high-quality, compassionate care with limited waiting. By saving a spot in line to reduce wait time, waiting in the car, or leaving and coming back, we hope to help make the wait pass more quickly. If you have any additional questions or concerns, please email us at [email protected].
Staff refused to see a toddler patient near closing time
Business reply on Google
Thank you for sharing your feedback of IU Health Urgent Care - Downtown Indianapolis. We sincerely apologize. We have taken this feedback and will use it as a learning experience for our team members. If you would like to share any additional details or concerns, please email us at [email protected].
Staff refused service despite low patient volume and long wait times.
Business reply on Google
Thank you for your review. We apologize for the extended wait time. At IU Health Urgent Care - Downtown Indianapolis, we know our patients’ time is valuable, and our goal is to provide high-quality, compassionate care with limited waiting. By saving a spot in line to reduce wait time, waiting in your car, or leaving and coming back, we hope to help make the wait pass more quickly. If you have any additional questions or concerns, please email us at [email protected].
Long wait times and dissatisfaction with medical provider's treatment approach.
Business reply on Google
Thank you for your review. At IU Health Urgent Care - Downtown Indianapolis, we know our patients’ time is valuable, and our goal is to provide high-quality, compassionate care with limited waiting. We sincerely apologize that we did not achieve that. By saving a spot in line to reduce wait time, waiting in your car, or leaving and coming back, we hope to help make the wait pass more quickly. If you have any additional questions or concerns, please email us at [email protected].
medical staff dismissed severe allergic reaction and breathing difficulties
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Downtown Indianapolis is to provide high-quality immediate care, and we are disappointed that we did not achieve that. We sincerely apologize and have taken your feedback and will use it as a learning experience for our team members. Please contact us at [email protected] with any additional details or concerns.
Doctor provided poor communication and failed to send necessary prescriptions.
Business reply on Google
Thank you for your review. Our goal at IU Health Urgent Care - Downtown Indianapolis is to always provide the best service and care and are disappointed that we did not achieve that. Please contact us at [email protected] with any additional details or concerns.
Excessive wait times despite low patient volume in the lobby.
Business reply on Google
Thank you for your review. We apologize for the extended wait time. At IU Health Urgent Care - Downtown Indianapolis, we know our patients’ time is valuable, and our goal is to provide high-quality care with limited waiting, no appointment required, and at a lower cost than an Emergency Room. We do understand that when you don't feel well, it can be challenging to wait. By saving a spot in line to reduce wait time, waiting in your car, or leaving and coming back, we hope to help make the wait pass more quickly. If you have any additional questions or concerns, please email us at [email protected].