Jackie's Place

Business reply on Google

We really appreciate you giving us a try and taking the time to share this — and we’re honestly sorry we missed the mark on so many levels. Waiting that long for your food, only for us to not be able to find your order, is frustrating and unacceptable. You shouldn’t have had to track us down or prove your purchase — that’s on us, and we take full responsibility for that experience. We’re also disappointed to hear the food didn’t live up to expectations. While we’re glad a few items stood out, it’s clear we didn’t deliver the quality and consistency we aim for, and that’s something we need to address right away with our team. Your feedback matters, and we’re taking it seriously as we work to improve both our service and our food. Thank you for stopping by, and we hope you will come back so that you can get the experience you should have gotten the first time.

Business reply on Google

Thank you for sharing your feedback, Diana. We’re truly sorry to hear that your experience did not meet your expectations. We take a lot of pride in the food we serve and the care that goes into it, so it’s always disappointing to hear when a guest feels it lacked flavor or heart. We understand that taste is personal, and we respect that this meal wasn’t for you. That said, we do want to clarify one point for accuracy. Our team did notice an issue involving one of our bottles of BBQ sauce, which was taken from the restaurant and later returned when addressed. We always prefer to handle things like this respectfully in the moment, and we appreciate your cooperation at the time. Our goal is always to serve food made with care and intention, and we’re sorry we missed the mark for you. We appreciate you giving us a try and wish you well moving forward.

Business reply on Google

Good evening, and thank you for your feedback. We do want to clarify a few things. As mentioned onsite and in the ticket title, the seating you received was the exact ticket type YOU purchased (barstool seating). That placement was not done out of malice or lack of hospitality — it was simply honoring the ticket selection you chose. Additionally, the buffet was prepared at the start of the event and maintained throughout service. We also want to correct that the menu included much more than just chicken and fish. The ticket price of $60, plus tax featured a Bottomless Mimosa service and items such as; shrimp & grits, smothered turkey & dressing, vegetarian quiche, breakfast potatoes, mac & cheese, collard greens, yams, fruit, bacon and sausage… We absolutely welcome feedback (being Black owned or otherwise), but it’s important that it reflects the full context. Nonetheless, we are sorry to hear that you didn’t enjoy your experience.

Business reply on Google

Thank you for taking the time to share such detailed feedback Marjack. We’re sorry to hear your experience did not meet expectations. We’re especially concerned to hear that the brisket, fish, sides, and overall seasoning all fell short of the standard you’ve experienced with us in the past. Consistency is something we take seriously, and what you described is not reflective of the quality we aim to deliver. We also hear your concerns regarding value and the impression that the food felt under-seasoned or unfinished. Our goal is always to serve food that stands on its own without guests needing to adjust it afterward, and we’re disappointed that wasn’t your experience. Your feedback will be shared directly with our kitchen leadership for review, particularly around brisket preparation, seasoning consistency, and overall quality control between batches and locations. We appreciate you being a returning guest and holding us to a high standard — that matters to us. We’re sorry we missed the mark this time, and we hope we have the opportunity to earn back your trust in the future.

Business reply on Google

Hello, Thank you for sharing your experience. First and foremost, we would like to address your concerns regarding food and service. We take great pride in delivering the best customer experience possible, and it sounds like for you we missed the mark in this area. Regarding our QR code ordering system, we have implemented a process that is convenient to guests. That being said, we do understand that it is not everyone's preference, which is why we offer alternative methods to order, including being able to place your order directly with our cashier. We would also like to clarify that we do not sell or share customer information with third parties. Protecting our guests’ privacy and personal information is something we take very seriously. While we understand that our atmosphere and design may not be everyone’s preference, we appreciate you sharing your perspective. Thank you again for your feedback.

Business reply on Google

Thank you for sharing your feedback, Migy. We’re glad to hear our team was helpful and made some good suggestions during your visit — we always want our guests to feel taken care of. We’re sorry the food, drinks, and atmosphere didn’t meet your expectations this time. We hear you on pricing and sweetness levels, and we’ll take this feedback into consideration as we continue to improve. We understand everyone has different tastes, and while we may not have hit the mark for you, we truly appreciate you taking the time to let us know your thoughts.

Business reply on Google

Kay, we’re truly sorry to hear about your experience and appreciate you taking the time to share it. It sounds like we missed the mark on both food and service during your visit — that’s definitely not what we want for anyone walking through our doors. We also hear your frustration with the Kool-Aid and the refill situation. We always want guests to feel like they’re getting the full experience, and we’ll review how we handle refills to make sure it’s clearer moving forward. Your feedback is important, and we’re taking it seriously. We hope you’ll give us another shot someday so we can show you the soul food experience we’re proud of.