Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Cashier and manager provided poor service and ignored the customer.
Business reply on Google
Thank you for sharing your feedback, Brent. We appreciate the opportunity to review guest interactions to ensure our checkout experience remains consistent, respectful, and supportive for everyone visiting our store. Your comments regarding the service you received at the register and the engagement from our leadership team have been forwarded to the appropriate team for further review. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
Long checkout lines due to lack of self-checkout kiosks.
Business reply on Google
Hello Johnny, thank you for sharing your feedback. Our team has been made aware of your concern. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
insufficient number of open registers causing long wait times
Security guard neglected duties and refused to provide identification
Business reply on Google
Thank you for sharing your feedback. We understand the importance of your concerns regarding the behavior you observed around the Pokémon vending machine, your interaction with the security guard, and how the situation was handled by store management. We’ve shared your comments with the appropriate team for review so this matter can be looked into more closely. If you’d like to discuss further details, please reach out to us through the Contact Us page on our official website and reference this Google review. Thank you!
Cashier refused to sell item and acted rudely toward customer.
Business reply on Google
Thank you for your feedback, Yating. We take concerns like yours seriously and appreciate you bringing this to our attention. We will forward your concerns to the appropriate team to ensure they are properly reviewed. For more concerns and suggestions, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Manager displayed unprofessional behavior and was rude to customers and staff.
Business reply on Google
Thank you for sharing this detailed account of your experience, Jasmin. Your concerns regarding staff conduct, customer interaction, and management behavior during your visit have been noted and will be forwarded to the appropriate leadership team for review. Feedback like this is taken seriously, as respectful communication and professionalism are essential to the shopping experience and to properly supporting both customers and employees.
Long wait times due to limited checkout lanes and management issues.
Business reply on Google
Hi Honey! Thank you for sharing your experience, and we hear about the long wait you encountered. We understand how frustrating it can be when checkout lines are limited and wait times are longer than expected, especially for a quick purchase. Your feedback regarding staffing and self‑checkout availability will be shared with store leadership for review. We appreciate you bringing this to our attention as we work to improve the shopping experience. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Long wait times at checkout due to slow service
Business reply on Google
Hello Rob, thank you for taking the time to share your experience. We understand your concern about the long checkout time, especially with only a few customers ahead of you, as wait times can significantly impact the overall shopping experience. Your feedback has been noted and will be shared for review as teams continue looking for ways to improve checkout efficiency and customer flow. If you’d like to provide more details about your experience or if you’d be interested in a follow‑up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this Google review. Thank you.
Long wait times and unhelpful management during checkout process.
Business reply on Google
Thank you for sharing your feedback. We understand the importance of the concerns you’ve raised regarding your experience with service, checkout delays, and management support, and we take this matter seriously. Your comments have been shared with the appropriate team for review. If you’d like to discuss further details, please reach out to us through the “Contact Us” page on our official website and reference this Google review.
Store closure due to computer system failure without customer notification
Business reply on Google
Hi Liz, thank you for sharing your experience. We understand how important clear communication and customer consideration are, especially during unexpected service interruptions, and we appreciate you taking the time to provide such detailed feedback. Your comments will be shared with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review to ensure you receive optimal support.
Manager refused to process a small purchase at the service desk.
Business reply on Google
Hi Jamille, thank you for sharing such detailed feedback about your recent visit. We understand how important it is to have a helpful and supportive experience in the store, especially when it’s busy and checkout lines are long. Your comments regarding the interaction you described will be shared with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review for optimal support.
rude staff and long wait times at checkout
Business reply on Google
Hi Mal, thank you for taking the time to share your feedback. We take comments about our store environment and service seriously, and your perspective has been noted.. Thanks for sharing your experience with us share or need help with, feel free to reach us at our Contact Us page on the website.
Long wait times at the store
Business reply on Google
Hi William, thank you for sharing your experience. Your perspective on the wait times really stands out, and feedback like yours helps highlight what matters most to guests. This will be shared with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review for optimal support.
Long checkout lines and insufficient staffing at registers.
Business reply on Google
Hello Carmanta, thank you for taking the time to share your feedback with us, and we appreciate you letting us know about the long lines and the difficulty finding enough registers open during your visits, especially when you're only picking up a few items and end up waiting 35 to 40 minutes to check out. We’ve noted your concern so our team can review staffing and front-end flow to help support a smoother and more efficient checkout experience for our customers. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this Google review. Thank you.
Frequent out of stock items and significant delays in order fulfillment.
Business reply on Google
Thank you for your feedback, Terrance. We take concerns like yours seriously and appreciate you bringing this to our attention. We will forward your concerns to the appropriate team to ensure they are properly addressed. For more concerns and suggestions, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Manager was rude and unprofessional regarding checkout assistance
Business reply on Google
Thank you for your feedback, Shawntai. We take concerns like yours seriously and appreciate you bringing this to our attention. We will forward your concerns to the appropriate team to ensure they are properly addressed. For more concerns and suggestions, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Long checkout lines and unprofessional staff behavior at this location.
Business reply on Google
Hello Gary, thank you for taking the time to share your feedback. We understand the importance of your concerns regarding checkout wait times, store conditions, and staff interactions, as these elements directly impact the shopping experience. Your comments have been shared with the appropriate team for review. If you’d like to discuss further details, please reach out to us through the “Contact Us” page on our official website and reference this Google review.
Cashier exhibited unprofessional behavior and attitude toward the customer.
Business reply on Google
Hi Coolio! Thank you for sharing your experience. We’re truly sorry to hear about the interaction you described and the overall inconsistency in customer service. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We’ll review this with our team to ensure a better experience moving forward. Your feedback is valuable, and we hope to serve you better next time. Feel free to reach out to us at our Contact Us page on the website if there's anything else you'd like to share or need help with.
Store is unsanitary with poor quality food and unprofessional staff.
Business reply on Google
Hi T! Thank you for taking the time to share your feedback. We hear about your experience and the concerns you've raised regarding cleanliness, product quality, and customer service. This is not the standard we aim to uphold, and we take your comments very seriously. We are actively reviewing these issues with our store teams to ensure improvements are made. Your feedback helps us identify where we need to do better, and we appreciate you bringing this to our attention. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Employee unnecessarily opened and handled packaged produce items.
Business reply on Google
Hello Sirisha, we’re sorry to hear about your experience with your recent visit. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this Google review. Thank you.