Jewel-Osco
🛒 Retail & Products · 3 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Grocery delivery was significantly delayed and ultimately not fulfilled.
Business reply on Google
Hi Susan! Thank you for your feedback. We understand your concern regarding the delay with your delivery, especially as a FreshPass member. We've shared your comments with the appropriate team. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
Cashier and manager provided poor service and ignored the customer.
Business reply on Google
Thank you for sharing your feedback, Brent. We appreciate the opportunity to review guest interactions to ensure our checkout experience remains consistent, respectful, and supportive for everyone visiting our store. Your comments regarding the service you received at the register and the engagement from our leadership team have been forwarded to the appropriate team for further review. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
The store staff are rude and unhelpful to customers.
Business reply on Google
Hi Ay, thank you for taking the time to share your experience with us. We truly appreciate your feedback. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Long checkout lines due to lack of self-checkout kiosks.
Business reply on Google
Hello Johnny, thank you for sharing your feedback. Our team has been made aware of your concern. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Cashier was rude and disrespectful to elderly customers.
Business reply on Google
Hello Julius, this is concerning to hear. We’d like to reach out to you directly regarding your experience. At your earliest convenience, can you please visit the contact us page located at the bottom of our official website and provide us with the best phone number to reach you and reference this google review? Thank you.
Poor customer service and store management at this location
Business reply on Google
Hi Andreia! Thank you for your feedback. We appreciate you taking the time to share your experience. Your comments regarding customer service, store conditions, security, and overall service will be shared with store leadership for review as we continue working to improve the customer experience. Feel free to reach out to us at our Contact Us page on the website if there's anything else you'd like to share or need help with.
Staff members exhibit unprofessional behavior and poor customer service.
Business reply on Google
Thank you for sharing your feedback, Chi-rizz. We appreciate you taking the time to leave a review, and your comments about your experience will be forwarded to the appropriate team for review. If there's anything else you'd like to share or need assistance with, please reach us through the Contact Us page on our website.
insufficient number of open registers causing long wait times
Security guard neglected duties and refused to provide identification
Business reply on Google
Thank you for sharing your feedback. We understand the importance of your concerns regarding the behavior you observed around the Pokémon vending machine, your interaction with the security guard, and how the situation was handled by store management. We’ve shared your comments with the appropriate team for review so this matter can be looked into more closely. If you’d like to discuss further details, please reach out to us through the Contact Us page on our official website and reference this Google review. Thank you!
Cashier refused to sell item and acted rudely toward customer.
Business reply on Google
Thank you for your feedback, Yating. We take concerns like yours seriously and appreciate you bringing this to our attention. We will forward your concerns to the appropriate team to ensure they are properly reviewed. For more concerns and suggestions, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
The deli department staff provided poor customer service.
Business reply on Google
Hello! Please accept our sincerest apologies for the service that you received at our self checkout! We pride ourselves in providing excellent service for our guests, and we'd like to converse with you further about this! Could you please chat with us online at www.jewelosco.com, and mention your concerns? Thank you!
Manager displayed unprofessional behavior and was rude to customers and staff.
Business reply on Google
Thank you for sharing this detailed account of your experience, Jasmin. Your concerns regarding staff conduct, customer interaction, and management behavior during your visit have been noted and will be forwarded to the appropriate leadership team for review. Feedback like this is taken seriously, as respectful communication and professionalism are essential to the shopping experience and to properly supporting both customers and employees.
Long wait times due to limited checkout lanes and management issues.
Business reply on Google
Hi Honey! Thank you for sharing your experience, and we hear about the long wait you encountered. We understand how frustrating it can be when checkout lines are limited and wait times are longer than expected, especially for a quick purchase. Your feedback regarding staffing and self‑checkout availability will be shared with store leadership for review. We appreciate you bringing this to our attention as we work to improve the shopping experience. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Long wait times at checkout due to slow service
Business reply on Google
Hello Rob, thank you for taking the time to share your experience. We understand your concern about the long checkout time, especially with only a few customers ahead of you, as wait times can significantly impact the overall shopping experience. Your feedback has been noted and will be shared for review as teams continue looking for ways to improve checkout efficiency and customer flow. If you’d like to provide more details about your experience or if you’d be interested in a follow‑up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this Google review. Thank you.
Incomplete grocery order with billing issues and poor customer service.
Business reply on Google
Thank you for your feedback, Rita. We appreciate you bringing this to our attention. We will forward your concerns to the appropriate team to ensure they are properly reviewed. If you’d like to share more details, we encourage you to reach out to us via our “Contact Us” page on our official website. Kindly provide your phone number and reference this Google review. We value your input and your business.
Long wait times and unhelpful management during checkout process.
Business reply on Google
Thank you for sharing your feedback. We understand the importance of the concerns you’ve raised regarding your experience with service, checkout delays, and management support, and we take this matter seriously. Your comments have been shared with the appropriate team for review. If you’d like to discuss further details, please reach out to us through the “Contact Us” page on our official website and reference this Google review.
Difficulty obtaining assistance with advance grocery orders at this location.
Business reply on Google
Thank you for sharing your perspective, Andrew. We understand how important customer service and a smooth shopping experience are, and we appreciate you taking the time to provide such detailed feedback. Your comments will be shared with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review to ensure you receive optimal support.
Store closure due to computer system failure without customer notification
Business reply on Google
Hi Liz, thank you for sharing your experience. We understand how important clear communication and customer consideration are, especially during unexpected service interruptions, and we appreciate you taking the time to provide such detailed feedback. Your comments will be shared with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review to ensure you receive optimal support.
Manager refused to process a small purchase at the service desk.
Business reply on Google
Hi Jamille, thank you for sharing such detailed feedback about your recent visit. We understand how important it is to have a helpful and supportive experience in the store, especially when it’s busy and checkout lines are long. Your comments regarding the interaction you described will be shared with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review for optimal support.
rude staff and long wait times at checkout
Business reply on Google
Hi Mal, thank you for taking the time to share your feedback. We take comments about our store environment and service seriously, and your perspective has been noted.. Thanks for sharing your experience with us share or need help with, feel free to reach us at our Contact Us page on the website.