Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Grocery delivery was significantly delayed and ultimately not fulfilled.
Business reply on Google
Hi Susan! Thank you for your feedback. We understand your concern regarding the delay with your delivery, especially as a FreshPass member. We've shared your comments with the appropriate team. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
The store staff are rude and unhelpful to customers.
Business reply on Google
Hi Ay, thank you for taking the time to share your experience with us. We truly appreciate your feedback. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
The deli department staff provided poor customer service.
Business reply on Google
Hello! Please accept our sincerest apologies for the service that you received at our self checkout! We pride ourselves in providing excellent service for our guests, and we'd like to converse with you further about this! Could you please chat with us online at www.jewelosco.com, and mention your concerns? Thank you!
The store sold a batch of spoiled oranges.
Business reply on Google
Hi Gayle! Thank you for letting us know about your experience with the Cutie oranges. We acknowledge your concern about the quality and appreciate you sharing that the store replaced them for you. If you'd like to provide more details about your experience or are interested in a follow-up, please reach out to us via the "Contact Us" page on our official website. Kindly provide your phone number and reference this Google review. Thank you.
Long wait time for online order pickup by delivery driver
Business reply on Google
Hello Leticia, thank you for sharing your feedback. We understand how important timely service is, especially for online orders, and your comments help us focus on improving efficiency and communication during pickup. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this Google review. Thank you
Long wait times due to limited open registers and broken machines.
Business reply on Google
Hi Chicago! Thank you for sharing your experience. We understand how important a smooth and efficient checkout process is, especially when you're just grabbing a quick item. Your feedback about staffing and equipment has been noted and will be shared with the team to help improve store operations. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
Manager and staff exhibited discriminatory behavior and false accusations of theft.
Staff member displayed unprofessional behavior regarding bag charges for EBT users.
Business reply on Google
Hi Destiny, We appreciate you for letting us know about your experience with our store personnel. Our team has been made aware of your concerns, your feedback is important to us. We strive to make our customers' shopping experience easy and enjoyable, and we hold our stores to a very high standard. This matter has been shared with the Store Director of Jewel-Osco in Chicago, IL. For further assistance, please reach out to us via the "Contact Us" page on our official website, provide your phone number, and reference this Google review. Thank you.
Customer experienced an extended wait due to a missed order number.
Business reply on Google
Hello Di Xiang, we’re sorry to hear about your experience. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this Google review. Thank you.
Staff provided poor service and failed to fulfill pickup order timely.
Business reply on Google
Hello Cece, we sincerely apologize for the experience you had with our pick-up service in your local store. Our team has been made aware of your concerns. If you’d like to provide more details about your experience so we can further investigate on what happened and make the necessary adjustments, please reach out to us via the “Contact Us” page on our official website.
Poor quality food and unprofessional service from deli staff.
Store denied entry to customers ten minutes before official closing time.
Business reply on Google
Hello, Anastasia. We appreciate you taking the time to write a review about your recent experience with the doors being closed and not being able to shop before the posted closing time. Our goal is to provide the ability to shop during convenient hours until it is closed, as posted online and at the store. Please contact us via chat or the contact us page on our website if you would like a follow-up with the store director. In the meantime, we've shared your comments with the appropriate teams for review.
Store sells expired food and has poor checkout availability and staffing.
Staff falsely accused customer of theft and exhibited discriminatory behavior.
The store sold dried out chicken and staff were rude.
Business reply on Google
Your feedback really matters to us, Joe. Please feel free to chat with us on our site or reach out to us through our Contact US page with your ph# and details, if you would like to be contacted directly.
painting in store during pandemic creates unsafe environment
Business reply on Google
Hello MinisterBeverly Williams, We hope you are having a beautiful day. Thank you for taking the time to do a survey and make us aware of this situation. We will be following up on this with Company Leadership. Thank you again and we are sorry you had this experience.
Staff were slow to resolve a pricing error at checkout.
Store sells moldy seafood and restocks returned food items.
Security failed to review camera footage regarding a vehicle damage incident.
Employee failed to acknowledge customer and initiate checkout process.